IT Technician Apprentice

JUST I.T. TRAINING LIMITED

London (SE13 7FR)

Closes in 17 days (Monday 22 September 2025 at 11:59pm)

Posted on 4 September 2025

Print

Contents

Summary

Provide 1st line IT support via phone, email, and ticketing system. Log, manage, and update support tickets accurately.

Wage

£18,000 a year

Check minimum wage rates (opens in new tab)

£18k - £20k p/a

Training course
Information communications technician (level 3)
Hours
Monday - Friday, between 9.00am - 6.00pm.

38 hours a week

Start date

Thursday 25 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The Role

  • Provide 1st line IT support via phone, email, and ticketing system
  • Log, manage, and update support tickets accurately
  • Escalate unresolved issues to senior engineers
  • Assist with user onboarding, offboarding, and account setups
  • Support Microsoft 365, Exchange, networking basics, and security issues
  • Provide support for mobile devices (iOS/Android)
  • Visit client sites for hardware setup and issue resolution
  • Assist with hardware inventory and asset management
  • Participate in project rollouts such as migrations and upgrades
  • Contribute to the internal knowledge base
  • Progress to handling more complex (2nd line) issues with guidance and support 

 

What You’ll Learn (On the Job and Through Apprenticeship Training)

  • Windows 10/11, Active Directory, and Microsoft 365
  • Networking fundamentals (DNS, DHCP, TCP/IP, Wi-Fi)
  • Cloud and virtualisation (Azure, M365)
  • Cybersecurity best practices
  • Use of tools including NinjaOne, Zendesk, SentinelOne, and TeamViewer
  • Customer service and professional communication skills
  • Technical documentation and troubleshooting
  • Level 3 Information Communications Technician qualification (16 months, delivered remotely with workshop days)
  • Microsoft 365 and Azure Fundamentals certifications (MS-900, AZ-900)

Where you'll work

59 Loampit Vale
London
SE13 7FR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JUST IT TRAINING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • Information Communications Technician Level 3 Apprenticeship Standard
  • You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C and above)
  • Math (grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Patience
  • Positive attitude
  • Motivated
  • Passion for ICT
  • Troubleshooting
  • Hardware and software

About this employer

At TASIS England, we nurture and challenge every student by fostering their aspirations and helping them realize their full potential. By developing the intellectual curiosity of each student, the School encourages a life-long love of learning. Beyond the academic pursuit of knowledge, we are dedicated to encouraging each student to take responsibility for their learning through programs that promote strength of character, a commitment to community service, and an appreciation for beauty. Our Upper School International Baccalaureate (IB) Diploma Programme and Advanced Placement (AP) exam results are consistently strong. Our students are well prepared both academically and emotionally to go on to study at some of the best universities in the world. TASIS England is a member of the Independent Schools Association and subject to inspection by the Independent Schools Inspectorate (ISI), the leading UK and overseas independent school inspectorate. The School is also inspected and accredited by the New England Association of Schools & Colleges and the Council of International Schools. Read the most recent inspection and accreditation reports here.

After this apprenticeship

  • Potential full-time position for the right candidate after completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

JUST IT TRAINING LIMITED

The reference code for this apprenticeship is VAC1000340413.

Apply now

Closes in 17 days (Monday 22 September 2025 at 11:59pm)

Sign in with your GOV.UK One Login to apply.