Customer Service Apprentice

FOCUS SB LTD

EAST SUSSEX (TN38 9NY)

Closes in 14 days (Friday 19 September 2025 at 11:59pm)

Posted on 3 September 2025

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Summary

How would you like to be the main point of contact between Focus SB and its customers? You will be assisting customers, resolving issues, and ensuring a positive experience with their products.

Wage

£18,000 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service specialist (level 3)
Hours
Monday to Thursday 8.30 to 5.00 and Friday 8.30 to 12.00.

35 hours 30 minutes a week

Start date

Monday 29 September 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

A Customer Service Specialist is responsible for helping customers with questions, problems, or concerns related to Focus SB's products or services. Their goal is to ensure customer satisfaction and build loyalty. Here's what you will learn to do:

Main Duties:

  • Provide information about products and services via telephone and email
  • Managing customer complaints by providing appropriate solutions
  • You will be the first point of contact and expected to ensure every customer feels heard and supported

Where you'll work

NAPIER ROAD
CASTLEHAM INDUSTRIAL EST
ST LEONARDS ON SEA
EAST SUSSEX
TN38 9NY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SIGTA LIMITED

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English, Maths (grade 4/5 C or above)

Desirable qualifications

GCSE in:

ICT (grade 4/5 C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Patience
  • Politeness
  • Reliable
  • Self Control

About this employer

Focus SB is a multi-award-winning British brand renowned for the design, development and manufacture of premium electrical wiring accessories.

Company benefits

• Casual dress • Company events • Company pension • Cycle to work scheme • In service life insurance • On-site parking • Profit sharing

After this apprenticeship

To become a fully trained and qualified Customer Service Specialist with Focus S.

Ask a question

The contact for this apprenticeship is:

SIGTA LIMITED

Jacquie

jalstrom@sigta.co.uk

The reference code for this apprenticeship is VAC1000340324.

Apply now

Closes in 14 days (Friday 19 September 2025 at 11:59pm)

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