Customer Service Apprentice

TREE SHOP LTD

LONGHOPE (GL17 0QD)

Closes in 13 days (Thursday 18 September 2025 at 11:59pm)

Posted on 4 September 2025

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Summary

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.

Wage

£12,759.50 a year

Check minimum wage rates (opens in new tab)

32.5 are the minimum hours there will be additional hours on a seasonal basis.

Training course
Customer service practitioner (level 2)
Hours
9.00am - 3.30pm (Days to be confirmed)

32 hours 30 minutes a week

Start date

Monday 20 October 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This role is multifunctional and will include but not limited to the following duties:

Customer relationship management:

  • First point of contact for customer enquiries
  • Liaising with suppliers
  • Maintaining accurate records including customer databases
  • Processing customer orders and invoices
  • Implementation

Horticultural/woodland forestry team:

  • Seasonal (December – March) supporting outdoors with re-planting and moving of trees to customer locations
  • Scheduling and delivering products to customers. (driving license essential)

General Office Administration:

  • Updating the company’s social media and website platforms
  • Any other duties as required

Where you'll work

HARTS BARN FARM
MONMOUTH ROAD
LONGHOPE
GL17 0QD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GLOUCESTERSHIRE COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • Workplace delivery and a structured scheme of work

Requirements

Essential qualifications

GCSE in:

  • English (grade 1)
  • Maths (grade 1)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Team working

Other requirements

The successful apprentice must hold a driving license and have access to a car.

About this employer

Tree Shop Ltd specialise in producing an extensive range of native broadleaved, conifer woodland trees, shrubs, hedging plants, arboretum, parkland and garden trees along with a comprehensive range of tree guards and accessories, mainly through online marketing. We have 3 different product lines – ornamental and garden, design and supply of optimal shelterbelts (OSB), and local firewood, all integrated within the same customer service profile. Customer service is at the heart of all we do. Exceptional customer service is delivered through building strong and lasting relationships.

https://www.tree-shop.co.uk/about-us-tree-shop-who-are-we/ (opens in new tab)

After this apprenticeship

  • Potential position upon completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

GLOUCESTERSHIRE COLLEGE

GC Employer Training and Apprenticeships

Apprenticeshipvacancies@gloscol.ac.uk

0345 155 2020

The reference code for this apprenticeship is VAC1000340232.

Apply now

Closes in 13 days (Thursday 18 September 2025 at 11:59pm)

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