IT Support Technician Apprentice (L3)

The Honourable Society of Lincolns Inn

London (WC2A 3TL)

Closes in 24 days (Monday 29 September 2025 at 11:59pm)

Posted on 3 September 2025

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Summary

This is an entry level position within our IT Department based at the Honourable Society of Lincolns Inn. This position will provide the candidate exposure to various technologies along with an opportunity to learn core IT skills and support various software that are integral to the day to day running of Lincolns Inn.

Wage

£21,000 a year

Check minimum wage rates (opens in new tab)

There is potential for your salary to increase after 12 months.

Training course
Information communications technician (level 3)
Hours
Shifts to cover Monday - Friday8.30am - 5.30pm, with 1 hour for lunch (lunch provided). Additional worked time can be granted as TOIL. You will be required to be onsite (central London) for 5 days per week.

35 hours a week

Start date

Monday 13 October 2025

Duration

1 year 5 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Providing excellent customer service through in-person, telephone and IT Helpdesk communications
  • First point for logging & triaging all IT issues with the company’s helpdesk ticketing system and escalating where required to senior engineers
  • Resolving phone, desktop & laptop issues across all departments– user queries for login issues, Microsoft 365, VPN, hardware issues, printers and Wi-Fi
  • Supporting Windows 11, Windows Server 2022 and IOS platforms through InTune
  • Creating and maintaining operational documentation, processes and procedures
  • Owning, managing and developing the starters and leavers process
  • Providing ad-hoc support for in-house audio-visual setup including lecture theatre and meeting rooms

Where you'll work

Treasury Office
Lincolns Inn
London
WC2A 3TL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TECHNICAL PROFESSIONALS LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Information Communications Technician Level 3 Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

  • Any 3 subjects (grade 4)
  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Analytical skills
  • Team working
  • Self motivated
  • Ability to absorb and apply

Other requirements

It is a requirement to have five GCSE 9-4 grades or equivalent (including English and maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships. Eligibility You must meet the following eligibility criteria to apply for the role: Have been a UK/EEA resident for the last 3 years Hold valid residency status Have the right to work in the UK

About this employer

The Honourable Society of Lincoln’s Inn is an unincorporated association of students, barristers and judges and is one of the four Inns of Court. It has been in continuous existence for over 600 years. The Inn is dedicated to the qualification, training and development of our members at all stages of their legal careers, in a collegiate and inclusive environment.

https://www.lincolnsinn.org.uk/ (opens in new tab)

Company benefits

Lunch will be provided.

After this apprenticeship

  • The potential of a full-time role or further learning opportunities at the end of apprenticeship

Ask a question

The contact for this apprenticeship is:

TECHNICAL PROFESSIONALS LIMITED

The reference code for this apprenticeship is VAC1000340221.

Apply now

Closes in 24 days (Monday 29 September 2025 at 11:59pm)

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