Apprentice Receptionist

LASER ME OUT GROUP LTD

LONDON (NW1 5PH)

Closes in 26 days (Wednesday 1 October 2025 at 11:59pm)

Posted on 4 September 2025

Print

Contents

Summary

The Apprentice will meet & great clients and book or cancel appointments, and handle incoming calls & enquiries in a friendly and professional manner.

Wage

£17,316 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday 8.30am - 4.30pm / Thursday 1.00pm - 9.00pm / Friday 8.30am - 6.30pm / Saturday 1.00pm - 9.00pm /Sunday 1.00pm-9.00pm with 1 hour lunch break.

37 hours a week

Start date

Monday 6 October 2025

Duration

1 year 5 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Greet all clients with a friendly and professional demeanour.
  • Efficiently handle incoming calls, emails and enquiries.
  • Maintain the cleanliness and organisation of the reception area.
  • Support with various administrative tasks, including managing appointments and overseeing stock.
  • Work closely with team members to deliver excellent Customer Service.

Where you'll work

146 MARYLEBONE ROAD
LONDON
NW1 5PH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

INTEC BUSINESS COLLEGES LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

The apprenticeship will be delivered with a blend of onsite and online meetings with their assessor every 4 - 6 to complete the apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade A* - C / 9 - 4)
  • English (grade A* - C / 9 - 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Attention to detail
  • Organisation skills
  • Excellent verbal communication
  • Good written communication
  • Good Microsoft Office skills
  • Good with computer software
  • Superb multitasking skills
  • Superb organisational skills
  • Warm & bubbly personality
  • Cheerful manner
  • A strong team player
  • Must have a positive attitude

About this employer

Get serious about your look and experience the Baker Street difference. Our laser hair removal and skin treatment plans will transform your complexion and your confidence.

https://lasermeout.com (opens in new tab)

After this apprenticeship

  • This role could lead to a senior receptionist or head of reception on completion of a successful apprenticeship.

Ask a question

The contact for this apprenticeship is:

INTEC BUSINESS COLLEGES LIMITED

Tracey North

tracey.north@intecbusinesscolleges.co.uk

07580 997408

The reference code for this apprenticeship is VAC1000340218.

Apply now

Closes in 26 days (Wednesday 1 October 2025 at 11:59pm)

Sign in with your GOV.UK One Login to apply.