Platform Apprentice

LETTERING PRO LTD

NORWICH (NR16 2AB)

Closes in 28 days (Friday 3 October 2025 at 11:59pm)

Posted on 3 September 2025

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Summary

Working in a small team selling sports products. The platform is online, although we do occasionally have customers visit the office. The ideal person will have an interest in football and sports and be able to use a computer with knowledge of Illustrator and Photoshop. As a business, we try to allow people to bring their own ideas to the table.

Wage

£15,600 a year

Check minimum wage rates (opens in new tab)

Following 12 months satisfactory performance, there will be a review of the hourly pay rate.

Training course
Customer service practitioner (level 2)
Hours
Full-time onsite role with flexible time off for study. Monday to Friday. Start and finish times can be flexible to suit the apprentice. 7.5 hours a day between the hours of 9:30 am and 8pm.

37 hours 30 minutes a week

Start date

Monday 3 November 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • The apprentice will need to take and edit digital photos using Photoshop and Illustrator
  • They will edit and input photos and descriptions onto our website, eBay, and Amazon
  • They will respond in a professional manner to customers online, by telephone, and in person

Where you'll work

102 THE STREET
BRIDGHAM
NORWICH
NR16 2AB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GINGER NUT MEDIA LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Customer Service Practitioner Level 2
  • Training will be provided by Ginger Nut Training
  • Ginger Nut’s delivery is based on a remote, blended model of one-to-one tutor sessions every 4-weeks, group sessions, webinars, online courses, video, and additional support where required
  • Apprentices are allocated a tutor to guide them through the training, conduct regular meetings and prepare for End Point Assessment
  • Our tutors are industry experts with relevant industry experience in addition to teaching and coaching expertise.
  • To support learning, we utilise online resources mapped to the apprenticeship and all learners are given access to LinkedIn Learning, and other bespoke channels designed to support their apprenticeship

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience
  • Physical fitness

Other requirements

The apprentice will be working on-site in a small team selling sports products. There will be times when the apprentice will be the only person in the office, so they will need to be comfortable working on their own. The platforms are online, although we do occasionally have customers visit the office. Customer visits are prearranged; we don't have passing trade.

About this employer

Small team with over 20 years experience in the industry. We are passionate about delivering exceptional customer service and being one of the leading companies in our field. We have a fun friendly atmosphere in the office and a modern relaxed environment.

https://www.letteringproltd.com (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Progression to platform manager depending on performance in the apprenticeship role.

Ask a question

The contact for this apprenticeship is:

GINGER NUT MEDIA LIMITED

The reference code for this apprenticeship is VAC1000340206.

Apply now

Closes in 28 days (Friday 3 October 2025 at 11:59pm)

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