Sales and Administrative Assistant Apprentice
APEX STAINLESS FASTENERS LIMITED
Warwickshire (CV22 7DH)
Closes in 15 days (Saturday 20 September 2025 at 11:59pm)
Posted on 3 September 2025
Contents
Summary
We are looking for a proactive and detail-oriented Sales and Administrative Assistant to support our sales team and help manage daily administrative tasks. This dual-role position plays a crucial part in streamlining operations, enhancing customer satisfaction, and ensuring the smooth execution of both sales and office functions.
- Wage
-
Competitive
Competitive wage offered
Check minimum wage rates (opens in new tab)
Rate of pay: Ages 16-18 £17,000 per annum Ages 18-20 £19,000 per annum Ages 21+ £22,000 per annum
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 8.45am - 5.30pm (1hour lunch break)
38 hours 45 minutes a week
- Start date
-
Wednesday 1 October 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Assist the sales team with quotations and sales orders.
- Follow up with customers on quotes, invoices, payments, and deliveries.
- Handle customer inquiries via phone, email, ensuring a high level of service.
- Assist the Irish Export Department with sales activities, customer support, and related administrative tasks.
- Coordinate with internal departments (logistics, finance, operations) to ensure timely delivery and invoicing.
- Run reports on the ERP system to compile and analyse data related to sales, credits, and logistics.
- Support in handling complaints or issues, ensuring customer satisfaction.
- Track shipments and update customers on delivery status.
- Raise and input customer credits in the system in a timely and accurate manner.
- Liaise with the finance/accounts team to ensure credits are processed correctly and reflected in customer accounts.
- Arrange collection or return of goods related to issued credits
- Perform general office duties such as data entry, filing, scanning, and managing correspondence.
Where you'll work
20 Somers Road
Rugby
Warwickshire
CV22 7DH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HEART OF ENGLAND TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3 Apprenticeship Standard
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
Other requirements
The office location will be moving soon to Rugby town centre.
About this employer
Apex Stainless Fasteners are a UK market leader selling stainless steel fasteners wholesale, with a worldwide reputation for customer service.
After this apprenticeship
- It is hoped but not guaranteed that a full time offer of employment will be made upon successful completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
HEART OF ENGLAND TRAINING LIMITED
Louisa Barby
Apprenticeshiprecruitment@hoet.co.uk
01788568425
The reference code for this apprenticeship is VAC1000340186.
Apply now
Closes in 15 days (Saturday 20 September 2025 at 11:59pm)
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