IT Technician Apprentice

SINORRAH IT SOLUTIONS LTD

PRINCES RISBOROUGH (HP27 9DT)

Closes in 17 days (Tuesday 23 September 2025)

Posted on 2 September 2025

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Summary

This is an IT Level 3 Apprenticeship role - split 80/20 between employment with the employer, and remote learning - gaining qualifications with Solveway Apprenticeships! We are looking for motivated, hard-working people who are passionate about technology. Our apprenticeship programme is intended for candidates who are looking for a career in IT.

Wage

£11,778 to £19,047.60, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Salary: Age based national minimum wage £13,741 - £22,222 per year plus quarterly performance bonus

Training course
Information communications technician (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm.

30 hours a week

Start date

Wednesday 24 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Handling customer enquiries in a professional and timely manner
  • Maintaining accurate and up-to-date customer records
  • Setting up and configuring email accounts
  • Configuring and maintaining servers
  • Preparing and deploying new laptops and desktop devices
  • Ordering IT equipment and services as required
  • Responding to support tickets and resolving issues efficiently
  • Answering incoming calls and providing first-line support

Where you'll work

3 FORGE HOUSE
SUMMERLEYS ROAD
PRINCES RISBOROUGH
HP27 9DT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOLVEWAY LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • 18 Months
  • Apprenticeship level
  • Advanced - Level 3 (A level)
  • Information and Communications Technician Level 3 Apprenticeship Standard

Training Provided:

  • CompTIA A+
  • AZ - 900

More training information

Remote learning

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working

Other requirements

You'll be based fully on site, so you will be required to commute to the office every day. Please note that the premises are a non-smoking environment.

About this employer

Sinorrah IT Solutions was established with the aim to relieve people and businesses of the headaches and stresses that come with IT. We build a solution based on your needs, no matter the problem. Our friendly and ingenious team are ready to help you; whether you are in need of Cloud, VoIP or hosting services for your business, or just looking to upgrade your personal computer. Sinorrah ensures you are covered in all areas of IT.

https://www.sinorrah.co.uk (opens in new tab)

After this apprenticeship

  • Carrying out onsite visits to customer locations
  • Installing and setting up IT equipment onsite

Ask a question

The contact for this apprenticeship is:

SOLVEWAY LIMITED

The reference code for this apprenticeship is VAC1000340019.

Apply now

Closes in 17 days (Tuesday 23 September 2025)

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