Customer Operations Business Administration Apprentice
Elmbridge Borough Council
Surrey (KT10 9SD)
Closes in 22 days (Sunday 12 October 2025 at 11:59pm)
Posted on 19 September 2025
Contents
Summary
A fantastic opportunity to start your career at Elmbridge Borough Council. We place our customers at the heart of everything we do. The role of the Customer Operations Business Administration Apprentice is pivotal to contributing towards a strong customer service reputation, delivering high quality services and customer experience.
- Wage
-
£23,650 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday (An average of 7.2 hours per day between the hours of 8.45am - 5.00pm).
36 hours a week
- Start date
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Monday 24 November 2025
- Duration
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1 year 10 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The main purpose of the job is to provide high quality services when dealing with customer contact in accordance with the council’s customer service standards. For the first few months, you will mostly be helping customers over the phone.
You will be expected to:
- Take ownership and responsibility for accurately resolving enquiries at the first point of contact.
- Undertake processing work across a wide range of business activities.
- Communicate with service providers/partners/internal customers in a positive and constructive manner.
- Maintain accurate records and information for the provision of services for customers, using the most appropriate system.
- Ensure a positive image to customers and other individuals and organisations.
- Provide feedback to assist in the development and continuous improvement of services and systems.
Where you'll work
Civic Centre
High Street
Esher
Surrey
KT10 9SD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WAVERLEY BOROUGH COUNCIL
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- With on-the-job training from the employer, the apprentice will work towards a Business Administrator Level 3 Apprenticeship Standard qualification.
- Training can be delivered remotely or at the workplace every four weeks.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
About this employer
Elmbridge Borough Council is responsible for delivering a range of services to our local area. We are a progressive organisation and pride ourselves on listening to our customers and to providing high quality services as cost effectively as possible.
https://www.elmbridge.gov.uk/jobs-work-experience-and-volunteering/working-us (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- On successful completion of this Apprenticeship, you could progress on to a permanent position in a business setting. You may also look to work in a supervisory role.
- Given that you will have gained experience within a customer operations team, this may open up other opportunities in this field.
Ask a question
The contact for this apprenticeship is:
Elmbridge Borough Council
Grace Fry
qualifications@wts.org.uk
01372 474724
The reference code for this apprenticeship is VAC1000339953.
Apply now
Closes in 22 days (Sunday 12 October 2025 at 11:59pm)
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