Apprentice Receptionist
Alverthorpe Surgery
WEST YORKS (WF2 0DP)
Closes on Wednesday 15 October 2025
Posted on 5 September 2025
Contents
Summary
This apprenticeship offers an excellent opportunity to gain experience working in a small, friendly GP surgery. The apprentice will support the clinical and administrative teams while developing skills in patient care, communication, and office administration.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, between 8.00am and 6.00pm.
37 hours a week
- Start date
-
Wednesday 29 October 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Patient Support & Reception
- Greet patients and visitors in a professional, courteous, and welcoming manner
- Answer telephone calls, deal with enquiries, and direct patients appropriately
- Book, amend, and cancel patient appointments using the practice system
- Assist patients with form filling and online services
Administration
- Handle incoming and outgoing correspondence, including scanning and filing documents into patient records
- Maintain accurate and confidential patient information in line with GDPR and NHS policies
- Support the repeat prescription process
- Assist with stock management, ordering, and organising clinical supplies
Team Support
- Work alongside reception staff, administrators, nurses, and GPs to ensure smooth daily operations
- Assist with practice projects, audits, and quality improvement activities
- Shadow staff to understand different roles within the practice
Training & Development
- Complete all coursework and assessments required for the qualification
- Receive regular supervision and mentoring from the practice team
Where you'll work
ALVERTHORPE SURGERY
BALNE LANE
WAKEFIELD
WEST YORKS
WF2 0DP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HEART OF YORKSHIRE EDUCATION GROUP
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Training will be provided by the Heart of Yorkshire Education Group. Learning will be delivered on MIS Teams.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
About this employer
GP Surgery with approximately 2600 patients
After this apprenticeship
Opportunity to become a permanent member of staff.
Ask a question
The contact for this apprenticeship is:
HEART OF YORKSHIRE EDUCATION GROUP
The reference code for this apprenticeship is VAC1000339551.
Apply now
Closes on Wednesday 15 October 2025
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