Customer Service Apprentice

RAHIL SAGGAR LIMITED

Cheshire (M33 7YE)

Closes in 21 days (Friday 19 September 2025 at 11:59pm)

Posted on 29 August 2025

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Summary

Boots Opticians is one of the leading opticians in the UK with 550 practices. We have a fantastic opportunity in our Sale Opticians to recruit an Apprentice who will learn and develop their customer services skills in a professional environment, from our experienced team.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday-Saturday - shifts to be agreed (5-days)

37 hours 30 minutes a week

Start date

Tuesday 23 September 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Role Overview: * Booking appointments for patients * Repairing and adjusting spectacles * Assisting patients with frame and lens selection * Administrative tasks * Contact lens and stock management

Where you'll work

33 School Road
Sale
Cheshire
M33 7YE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TOTAL PEOPLE LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2 Standard Off-the-Job Training Requirements: * Off-the-job training is a vital component of the apprenticeship and must be completed alongside practical work duties. * Apprentices are required to complete a minimum of 6 hours per week, or the equivalent over the practical learning duration. * This equates to 20% of a capped 30-hour working week. * Training must focus on delivering new skills and knowledge directly relevant to the apprenticeship standard. Acceptable activities for off-the-job training include: *Teaching of theory through blended learning methods * Practical training sessions * Work shadowing and supported learning * Time spent completing assignments or answering questions

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Mathematics (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Administrative skills
  • Attention to detail
  • Communication skills
  • Customer care skills
  • Initiative
  • IT skills
  • Logical
  • Non judgemental
  • Number skills
  • Organisation skills
  • Patience
  • Team working

Other requirements

The candidate over time, will demonstrate the following behaviours: * Fact finding and active listening Assisted sale; able to adjust selling techniques to suit individual customer and have confidence and ability to gain commitment to purchase * Rapport and relationship building with customers and colleagues * Recognising customers emotions and feelings * Ability to organise work and multitask Proactively identify and solve problems * Attention to detail * Ability to tactfully and competently handle questions, objections and concerns/complaints Behaviours: * Polite and warm manner of speech Confidence to approach and speak to variety of customers

About this employer

Boots Opticians

After this apprenticeship

Upon successful completion of the Customer Service Apprenticeship, there will be an opportunity to progress onto the Customer Service Specialist programme, with potential for continued career development within the business.

Ask a question

The contact for this apprenticeship is:

TOTAL PEOPLE LIMITED

The reference code for this apprenticeship is VAC1000339550.

Apply now

Closes in 21 days (Friday 19 September 2025 at 11:59pm)

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