Customer Service Advisor Apprentice

SOURCEBYNET UK LIMITED

SHREWSBURY (SY1 3TG)

Closes in 13 days (Thursday 11 September 2025 at 11:59pm)

Posted on 29 August 2025

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Summary

We’re looking for someone to handle daily customer inquiries, ensuring smooth communication and quick resolution of any issues. You’ll liaise with delivery partners to guarantee on-time orders, manage bookings for our European customers, and provide key support to the sales team through presentations and product data.

Wage

£17,000 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service specialist (level 3)
Hours
Monday to Friday, 9.00am - 5.00pm with a 30-minute paid lunch break.

37 hours 30 minutes a week

Start date

Thursday 25 September 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Check and monitor all customer orders received daily, via our integrations or manually via email.
  • Answers all customer queries within 24h (working day) via the marketplace portals. Queries can be product- or service-related. Monitor the resolution of tickets/issues for each customer and follow up.
  • For all customer inquiries for missing or damaged parts, book replacement parts with our warehouse team, and arrange for customer delivery.
  • For customers wishing to return their purchase, book the return to the account and arrange for our carrier to collect the item from the customer.
  • Investigate recurring customer complaints/queries, reporting findings to your line manager.
  • Share daily warehouse stock feeds with customers.
  • Support the sales team with administrative tasks, including creating PowerPoint presentations and compiling Excel product data collection sheets.
  • Participate in various sales campaigns periodically throughout the year.
  • Manage out-of-the-box items stored in the storage unit and promote and sell products to customers in the local community.

Where you'll work

UNIT 8 NINE BRIDGES
VANGUARD WAY
BATTLEFIELD ENTERPRISE PARK
SHREWSBURY
SY1 3TG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SBC TRAINING LIMITED

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Team working

About this employer

Sourcebynet designs, sources, and delivers an extensive range of furniture and flooring products from around the world.

https://www.sourcebynet.com/ (opens in new tab)

After this apprenticeship

After completion of the apprenticeship, is for the right person to join the team in a permanent administration role undertaking the full range of administration work throughout the company.

Ask a question

The contact for this apprenticeship is:

SBC TRAINING LIMITED

Colin Preece

colin.preece@sbc-training.co.uk

07940086209

The reference code for this apprenticeship is VAC1000339333.

Apply now

Closes in 13 days (Thursday 11 September 2025 at 11:59pm)

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