Customer Service/Support Apprentice

Chadwick Teamwear

ALTRINCHAM (WA14 5ZR)

Closes in 15 days (Friday 12 September 2025 at 11:59pm)

Posted on 27 August 2025

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Summary

We have an exciting and outstanding opportunity for someone exceptional to join Team Chadwick as a Customer Service / Support apprentice. You will be supporting the Customer Support Team Leader in delivering exceptional customer service in our fast paced, energetic team wear business.

Wage

£22,880 a year

Check minimum wage rates (opens in new tab)

Bonus Scheme Pension Contribution 23 days holiday

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 8.00am - 5.00pm with a 1 hour unpaid lunch break.

40 hours a week

Start date

Wednesday 1 October 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answering and forwarding telephone calls and emails
  • Liasing both verbally and written with our customers
  • Inputting and amending sales orders
  • Ensuring timely dispatch of all customer orders
  • Taking payments from customers
  • Managing customer spreadsheets
  • Liasing with carriers
  • Managing Live Chat
  • Assisting with the company Newsletter
  • Invoicing and credit notes
  • Creating mail chimp emails to promote product, reviews, and surveys
  • Collating data
  • Create design boards
  • Ad hoc duties

Where you'll work

92 GEORGE RICHARDS WAY
BROADHEATH
ALTRINCHAM
WA14 5ZR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE TRAFFORD AND STOCKPORT COLLEGE GROUP

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Apprentices will be working towards the Level 2 Customer Service Practitioner Apprenticeship Standard:

  • The apprentice will receive monthly workplace or virtual visits with a dedicated assessor
  • The assessor will set individualised learning tasks as part of the apprentice’s workplace training that will incorporate the daily role and duties

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C or above)
  • Maths (grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Bright & Friendly
  • Polite
  • Efficient
  • A desire to be the very best
  • Willingness to learn
  • Positive attitude
  • Can do, will do attitude

About this employer

Chadwick Teamwear is a sportswear supplier and company based in Altrincham, Greater Manchester. We are the first choice for premium quality and high-performance non-branded clothing for sports teams, clubs and schools. Our unbranded sportswear is expertly manufactured to rival any branded alternative. As a leading sportswear supplier with more than 50 years of experience operating in the UK, we pride ourselves on our ability to offer in-demand products with unrivalled quality to match the needs of our customers.

https://chadwicktextiles.co.uk (opens in new tab)

Company benefits

Medicash. Loyalty Program. Fun Days. In-house Pilates. Parking. Kudos Awards. Weekly Fruit Bowl.

After this apprenticeship

  • We are a friendly company that believe staff are pivotal to the success of the business
  • For someone with the right work ethic / attitude there are growth prospects

Ask a question

The contact for this apprenticeship is:

THE TRAFFORD AND STOCKPORT COLLEGE GROUP

apprenticeships@tscg.ac.uk

01618867461

The reference code for this apprenticeship is VAC1000339082.

Apply now

Closes in 15 days (Friday 12 September 2025 at 11:59pm)

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