Customer Service Coordinator Apprentice

FRONTIER PROPERTY SERVICES LTD

Brierley Hill (2 available locations)

Closes in 14 days (Friday 12 September 2025 at 11:59pm)

Posted on 29 August 2025

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Summary

Frontier Property Services is a West Midlands-based contractor offering reactive and planned maintenance services. We are a family-run business committed to offering our customers quality workmanship and excellent customer service. This is an exciting opportunity for an enthusiastic individual to join our team and learn new skills.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 8:30am - 5:30pm.

38 hours a week

Start date

Monday 22 September 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Create jobs in Joblogic and schedule appointments with tenants
  • Plan engineer work schedules
  • Ensure all work orders are booked and rebooked as required
  • Monitor shared inbox and respond to queries
  • Respond to customer calls and messages
  • Communicate with our clients, tenants, and engineers
  • Provide timely updates and feedback on jobs to stakeholders

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

  • Unit O, The Wallows Industrial Estate, Fens Pool Avenue, Brierley Hill, DY5 1QA
  • 129 High Street, Pensnett, Brierley Hill, DY5 4EA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DUDLEY COLLEGE OF TECHNOLOGY

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

The qualification is delivered over a 12-month period through on & off-the-job training, with regular tutor contact & visits to the workplace.

On completion of the study programme, apprentices undertake End Point Assessment (EPA) with their exam board, which is in 3 separate stages:

  • Apprentice Showcase - A portfolio of evidence, witness testimony & observation, compiled by the apprentice throughout their course, to show the very best practice
  • Practical Observation - Conducted by an examiner, with a minimum duration of 1 hour
  • Professional Discussion - Conducted by an examiner, based on their work skills and showcase portfolio, with a duration of 1 hour

Requirements

Essential qualifications

GCSE in:

  • English (grade 4-9)
  • Maths (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Problem solving skills
  • Analytical skills
  • Patience

Other requirements

A good working knowledge of Microsoft Software is required, and you should be adept at picking up new processes and systems.

About this employer

We are a Property Maintenance contractor operating a reactive maintenance contract and are about to open a showroom to showcase our services to a wider market. The successful candidate will be predominantly based at our High Street Pensnett, DY5 4EA site and will be public facing. Our unit address is Unit O, The Wallows,Fens Pool Avenue. DY5 1QA. Public transport is readily available next to both sites.

http://www.frontierps.co.uk (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

There is a potential full-time position offered to the right candidate, as well as ongoing CPD aligned with the role.

Ask a question

The contact for this apprenticeship is:

DUDLEY COLLEGE OF TECHNOLOGY

Stacey Davies

stacey.davies@dudleycol.ac.uk

The reference code for this apprenticeship is VAC1000339061.

Apply now

Closes in 14 days (Friday 12 September 2025 at 11:59pm)

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