IT Apprentice
BV Dairy
Dorset (SP7 8QD)
Closes on Friday 31 October 2025
Posted on 27 August 2025
Contents
Summary
First line business support, onsite, resolving issues such as forgotten passwords, connection and printing issues, and general problem identification. Covering customer service, system maintenance, and security, preparing you for more complex technical support roles.
- Wage
-
£23,795 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, 8:30am - 5:00pm, with 30-minute lunch break.
40 hours a week
- Start date
-
Monday 3 November 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Maintenance of printers
- Problem solving connection issues for users (e.g. forgotten passwords and IP issues)
- Research codes and other aspects to improve problem solving abilities
- Onsite IT support (with help/mentoring)
- Request support from offsite supplier/out of hours support
Where you'll work
Wincombe Lane Shaftesbury
Dorset
SP7 8QD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
YEOVIL COLLEGE
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
The apprenticeship training is delivered through a combination of workplace learning and regular college attendance. This training will teach you the knowledge, skills and behaviours set out in the information communications technician standard. On completion the apprentice will receive the Level 3 ICT qualification.
More training information
Option for Level 4 network engineer apprenticeship depending on current level of studies.
Requirements
Essential qualifications
GCSE in:
- English (grade Grade A*-C or 9-4)
- Maths (grade Grade A*-C or 9-4)
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Problem solving skills
- Logical
- Initiative
- Patience
Other requirements
In order to be on the factory floor at BV Dairy, you MUST be 18 years or over. You MUST be prepared to commit to your work and training for the duration of the apprenticeship. You will be required to have a telephone conversation with Yeovil College prior to your application being passed on. If a suitable candidate is found prior to the advertised closing date, it may close earlier so please apply early to avoid disappointment.
About this employer
BV Dairy is a food factory and family-run business established 66 years ago in Shaftesbury Dorset. Recently we have joined First Milk group - a British farmer-owned dairy co-operative. Every day we source 100,000 litres of milk from the local farms. You can find our products in most supermarkets across the whole of the UK.
After this apprenticeship
Successful completion of apprenticeship will lead to IT Technician position with BV Dairy, with further education/training to help with ERP projects and Factory PLC screens.
Ask a question
The contact for this apprenticeship is:
YEOVIL COLLEGE
Gabrielle Cobner
StudentRecruitment@yeovil.ac.uk
01935 845380
The reference code for this apprenticeship is VAC1000338950.
Apply now
Closes on Friday 31 October 2025
Sign in with your GOV.UK One Login to apply.