Insurance Practitioner Apprentice
MERCIA UNDERWRITING SOLUTIONS LTD
Malvern (WR14 3AY)
Closes in 18 days (Tuesday 30 September 2025 at 11:59pm)
Posted on 12 September 2025
Contents
Summary
Responsible for assisting and supporting the Business Unit and the Underwriting Team with general administrative duties, which enables the smooth and effective performance of the Division.
- Wage
-
£18,000 a year
- Training course
- Insurance practitioner (level 3)
- Hours
-
Monday to Friday, 9:00am to 5:00pm.
35 hours a week
- Start date
-
Monday 6 October 2025
- Duration
-
1 year 7 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- To provide administrative support to the division to include, issuing policy documents, keeping databases up to date, answering calls, responding to emails, creating reports, taking minutes, setting up meeting rooms and liaising with insurers/brokers
- To assist in the conversion of Renewals & New Business
- To ensure full electronic files on Acturis/SchemeServe/Broker Partners
- To share responsibility for dealing with any actions attaching to Brokers, policy holders and capacity providers
- To share knowledge and expertise with, and to assist fellow staff where necessary
- To actively seek feedback from customers and respond to feedback received
- To identify, seek to mitigate and respond appropriately to any conflicts of interest which may arise
- To support the business units Key Performance Indicators and targets as directed by the Underwriting Manager
- To comply at all times with the requirements of the firm’s own procedures, the Financial Services and Markets Act 2000 and FCA regulations
- To be aware of, and to follow at all times, the firm’s policy on Treating Customers Fairly and FCA Code of Conduct (COCON)
- To be aware of, and to follow at all times, the firm’s standards of ethical behaviour
- To maintain professional competence by complying at all times with the Training and Competence procedures and continued professional training and development requirements of the firm
- This is a progressive role initially supporting underwriters whilst developing underwriting knowledge and skillset to perform underwriting tasks
- To undertake all other duties as reasonably required and directed
Where you'll work
Christ Church Hall
Avenue Road
Malvern
WR14 3AY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SKILLS EDGE TRAINING LTD
Training course
Insurance practitioner (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
- Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
- Analyse data to make evidence based decisions.
- Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
- Apply appropriate method of communication for audience and circumstances.
- Records, verifies, maintains and where appropriate, shares information.
- Compliant with relevant governance, policies and procedures.
- Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
- Balances competing priorities in order to meet deadlines.
- Builds and maintains positive relationships.
- Work as part of a team to help achieve results.
- Identify potential claims fraud and determine the correct action to prevent loss.
- Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures.
- Identify and manage insurance risks within the limits of responsibility in line with policies and procedures.
- Recommend insurance and premiums decisions within the limits of responsibility and in line with organisational policies and procedures.
- Gather and interpret relevant information to provide a return on insurance decisions.
- Match client’s needs with available insurance products and services.
- Optimises the potential return on insurance decisions within the scope of own role by identifying and positioning the client’s case with the insurer.
- Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
- Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
- Analyse data to make evidence based decisions.
- Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
- Apply appropriate method of communication for audience and circumstances.
- Records, verifies, maintains and where appropriate, shares information.
- Compliant with relevant governance, policies and procedures.
- Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
- Balances competing priorities in order to meet deadlines.
- Builds and maintains positive relationships.
- Work as part of a team to help achieve results.
Training schedule
You will access your training online from the employers site address.
More training information
Apprentices will work towards the Insurance Practitioner Level 3 Apprenticeship Standard:
- Fully and part funded learning and development programme that includes the Cert CII
- Develop the knowledge, skills and behaviours of successful Insurance Practitioners
- Role-specific route ways tailor the apprenticeship to the job role:
- Claims Handler/Loss Adjuster
- Assistant Underwriter
- Junior Broker
- Free CII membership for non-members through the CII Aspire Apprenticeship Programme
- Includes digital CII study books and exam entries
- Resit costs for CII exams and End-Point-Assessment will be covered by the employer
- Fortnightly workshops for each CII exam
- All workshops recorded and available on demand
- Interactive chat, forums and class notebooks for real-time support and assistance from experienced and qualified insurance professionals
- Exam tips, tricks, and strategies
- Regular tutorials and assessments with sector experts
Requirements
Essential qualifications
GCSE in:
- English (grade Grade 4(C))
- Maths (grade Grade 4(C))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Administrative skills
- Number skills
- Team working
- Initiative
About this employer
Insurance MGA specialising in Marine Insurance
After this apprenticeship
Progress into an Underwriting roles, relevant training provided.
Ask a question
The contact for this apprenticeship is:
SKILLS EDGE TRAINING LTD
The reference code for this apprenticeship is VAC1000338869.
Apply now
Closes in 18 days (Tuesday 30 September 2025 at 11:59pm)
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