Hardware Engineer Apprentice

IBSTOCK BRICK LIMITED

Leicestershire (LE67 6HS)

Closes in 26 days (Tuesday 23 September 2025 at 11:59pm)

Posted on 27 August 2025

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Summary

In this role you will be providing our colleagues with the equipment they need to be effective in their functions, empowering them to get the most value from their tech tools. Rectifying faults and providing advice on a wide range of hardware and related software. We are looking for someone with great hardware knowledge and customer service skills.

Wage

£20,000 a year

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday to Friday 08:30 - 17:00

37 hours 30 minutes a week

Start date

Wednesday 1 October 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Accountabilities:

  • Procurement and configuration of hardware, ensuring devices are prepared and ready for new starters or to replace faulty equipment
  • Maintain an organised tech storeroom, keeping stock levels accurate, safe, and ready for quick deployment
  • Develop, maintain, and update standard images for desktop and laptop devices to ensure consistent builds and minimal disruption for end-users
  • Track and document the full lifecycle of all hardware, including issuing, maintenance, returns, refurbishment, and secure disposal
  • Provide advanced troubleshooting for hardware issues, acting as an escalation point for 1st line support when required
  • Repair, patch, and maintain devices to ensure maximum uptime, reliability, and compliance with cyber security and audit requirements
  • Liaise with suppliers and vendors for warranty claims, parts replacement, repairs, and procurement of new hardware
  • Respond to and resolve IT incidents and service requests promptly and professionally, ensuring all tickets are logged, prioritised, and resolved in line with agreed SLAs
  • Contribute to knowledge sharing by creating documentation or guides to help improve support processes
  • Support hardware audits and asset verification exercises to maintain accurate records and reduce losses
  • Travelling to different sites around the country to maintain and fix hardware

Knowledge, Skills and Experience:

  • Strong interest in repairing and maintaining PCs, laptops, and mobile devices, including upgrades, imaging, patching, and component-level repairs
  • Understanding of core hardware components, such as motherboards, drives, memory and power supplies, and willingness to expand technical expertise
  • Familiarity with networking fundamentals, such as Wi Fi, IP addressing, basic connectivity troubleshooting
  • Experience or interest in diagnostic tools and performance testing software
  • Awareness of data protection and security, including safe data handling and secure data erasure practices
  • Passionate about customer service, ensuring clear, friendly, and professional support for colleagues
  • Excellent written and verbal communication skills with the ability to explain technical concepts in simple terms
  • Organised and methodical approach, capable of prioritising multiple tasks in a busy, fast-paced environment
  • Knowledge of Microsoft Windows 10 and 11, Microsoft 365, and Apple iOS devices
  • Proactive team player with the ability to take ownership of tasks, see them through to completion, and adapt to changing priorities
  • Keen interest in emerging technologies and a desire to develop practical IT skills through hands-on learning

What We’re Looking For:

  • GCSE Grade C/4 or above in maths & English (or equivalent)
  • Please note: an IT-related qualification higher than Level 2 (Level 3 - this includes A Levels and BTechs - or 4, degree, masters etc) will make you ineligible for the apprenticeship, as you will be overqualified
  • A driving licence is ESSENTIAL as there is nationwide travel involved in this role

Where you'll work

Leicester Road
Ibstock
Leicestershire
LE67 6HS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

PARETO LAW LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Information Communications Technician Level 3.

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C or higher)
  • Maths (grade 4/C or higher)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Patience
  • Driving License

Other requirements

This role includes travelling to different sites around the country so applicants must have a full driving licence.

About this employer

For over 200 years, we have worked with architects, builders, merchants and the wider construction supply chain to build the face of Britain. We are innovators, designers, makers and engineers who provide a diverse range of smart, efficient, and effective building products and solutions. Everything we do revolves around our valued customers. Through our customer relationships, and supported by great brands and expert technical design services, we enable the creation of homes, places and spaces for us all to live and work better.

Company benefits

Digicare+ 10% matched pension 3x life insurance Share Save scheme Employee Assistance programme Access to high street retail discounts Personal development and career progression opportunities

After this apprenticeship

Upon completion of the programme, you will have attained the skills and knowledge to start your career with Ibstock Group.

Ask a question

The contact for this apprenticeship is:

PARETO LAW LIMITED

Randstad Group UK

apprenticeships@randstad.co.uk

The reference code for this apprenticeship is VAC1000338861.

Apply now

Closes in 26 days (Tuesday 23 September 2025 at 11:59pm)

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