Ocean Freight Product Pricing Apprentice

DHL GLOBAL FORWARDING (UK) LIMITED

Trafford Park (M17 1QA)

Closes in 22 days (Thursday 18 September 2025 at 11:59pm)

Posted on 26 August 2025

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Summary

As an Apprentice, you’ll develop your knowledge of international freight forwarding, sitting within our Ocean Freight Commercial Centre (OCC). You'll develop essential skills in customer relationship management and commercial pricing processes, engaging with both carriers and customers, while achieving the Business Administrator Level 3 qualification.

• Wage:

  £14,918.80 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

  Salary is reviewed after 12 months.

• Training course: Business administrator (level 3)
• Hours: Monday to Friday, 9.00am - 5.30pm.

  37 hours 30 minutes a week

• Start date:

  Monday 29 September 2025

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Develop relationships with customers (internal/external).
• Ensure all customer enquiries are responded to promptly and professionally.
• Develop relationships with our core carriers (shipping lines who move containers from A to B).
• Understand the commercial pricing process, this includes ‘Spot Pricing’ / Monthly pricing / 3 months + pricing / Responding to UK customer RFQ’s.
• Understand how we reply to global tenders which are managed by our central ‘House of Pricing’ team in Switzerland who issue IPT’s (Internal Pricing Template) – this process is different to the ‘Customer RFQ’s referred to above.
• Involvement in keeping our core carrier SLA’s (Service Level Agreements) updated and circulated to the business.
• Learn how the OFR commercial team interact with the operational and sales functions in DGF.
• Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti corruption.
• Contribute to the ‘First Choice’ continuous improvement program.
• Participate in Monthly Team briefing sessions and weekly performance dialog meetings.
• Complete all statutory and mandatory training as and when required.

Where you'll work

Princemead Place Trafford Park Manchester
Mosley Road
Trafford Park
M17 1QA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• On the job training delivered by the employer.
• Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.
• Allocation of an apprenticeship delivery coach who will carry out regular training.
• Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.
• Identify, track and support 6 hours off the job training activities.
• Quarterly formal progress review meetings, identifying learning achievements and next steps.

Requirements

Essential qualifications

GCSE in:

• English (grade Minimum Grade C or 4)
• Maths (grade Minimum Grade C or 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working

About this employer

DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,000 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.

http://www.dhl.com (opens in new tab)

Company benefits

Hybrid working policy.

After this apprenticeship

The Apprenticeship will initially be a 24 month Fixed Term Contract (FTC), with the aim that Apprentices either move onto a further Apprenticeship or a permanent role  within the business – subject to a suitable vacancy being available and in line with the selection process for the role. 

Ask a question

The contact for this apprenticeship is:

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

The reference code for this apprenticeship is VAC1000338772.

Apply now

Closes in 22 days (Thursday 18 September 2025 at 11:59pm)

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