Digital Support Technician Apprentice
SYNOPTIX LTD
Bristol (BS16 1EJ)
Closes in 14 days (Tuesday 23 September 2025 at 11:59pm)
Posted on 8 September 2025
Contents
Summary
Synoptix is an Engineering company working across various sectors including Technology, Healthcare, Space, and Defence. This is an exciting opportunity for someone passionate about IT to join a growing company. You will have a structured pathway and support the increasing operational needs of the business.
- Wage
-
£14,722.50 to £23,809.50, depending on your age
National Minimum Wage
Check minimum wage rates (opens in new tab)
Salary is reviewed on an annual basis
- Training course
- Digital support technician (level 3)
- Hours
-
37 ½ - Mon-Fri. Times to be confirmed. Day release, at least 2 days a week in the office based on company needs.
37 hours 30 minutes a week
- Start date
-
Monday 3 November 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
An average day can be very situational depending on the project and business requirements however, some of the aspects of this role include:
- Providing technical support for users and stakeholders with IT issues and requirements.
- Installing and configuring hardware, software and operating systems.
- Assisting with maintenance and development of IT infrastructure.
- Triaging incidents to escalate complex problems where necessary.
- Maintaining company records of assets and software.
- You will have the chance to get involved in complex problem-solving whilst learning theory that backs this up.
Where you'll work
B.350
The Crescent
Bristol Business Park
Bristol
BS16 1EJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CITY OF BRISTOL COLLEGE
Training course
Digital support technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
- support digital operations or digital change and transformation activities.
- investigate application problems and enable resolution to maintain productivity and improve quality of service.
- coach and guide stakeholders to develop their applications skills to use digital systems effectively.
- monitor data to analyse systems use and provide insights to recommend use or applications developments.
- support customers in the use of information, products and services through digital channels.
- diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
- maintain end-user systems physically or remotely. For example: software, hardware or operating systems
- provide and direct end-users to tools and resources to help them to resolve their digital problems.
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
Training schedule
Training and Qualification Level.
What training will the apprentice take and what qualification will the apprentice get at the end?
- Digital Support Technician Level 3
- Maximising the effective use of digital office technologies, productivity software and digital communications in organisations.
- City of Bristol College
- Off site in its entirety
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Problem solving skills
- Analytical skills
- Basic software installation
- Scripting/coding
About this employer
Synoptix was formed in 2011 to provide engineering solutions across various technical industries. Synoptix has evolved from a company established and focussed on Systems Thinking principles into an Engineering company providing solutions and services across three key capabilities: Systems, Cyber & InfoSec and Technology. What makes us stand out is how we engage in the crossover areas between these disciplines, combining our strengths to provide a truly bespoke, market leading approach.
After this apprenticeship
Full-time employment.
Ask a question
The contact for this apprenticeship is:
CITY OF BRISTOL COLLEGE
The reference code for this apprenticeship is VAC1000338679.
Apply now
Closes in 14 days (Tuesday 23 September 2025 at 11:59pm)
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