Business Administration Apprentice
West Sussex County Council
West Sussex (PO19 1RQ)
Closes in 19 days (Thursday 11 September 2025)
Posted on 22 August 2025
Contents
Summary
In this role, you will collaborate closely with colleagues to deliver a customer-focused service that makes a real difference. You will be a valued part of the dynamic Highways, Transport, and Planning directorate, contributing to the vibrant and diverse Transport and Network teams, embarking on an exciting journey of impact and innovation.
- Wage
-
£24,796 a year
Check minimum wage rates (opens in new tab)
This is role with West Sussex County Council, offers a competitive salary alongside full training. You’ll also receive paid holidays and access to employee benefits while gaining valuable work experience and a recognised qualification.
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, hours tbc.
37 hours a week
- Start date
-
Tuesday 1 December 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Our work in Highways, Transport and Planning and any given day can often feel quite different from the next! There will be some key responsibilities likely to feature in this role, including:
- Database maintenance and management.
- Dealing with customer enquiries and liaising with stakeholders.
- Administrative support for teams such as Road Safety, Active Travel, Local Transport Improvements.
- Transport coordination, administrative duties and assisting service assurance.
- Supporting operational and project meetings.
- Communicating with internal and external stakeholders regularly.
Apply now and embark on a rewarding career that values your skills and offers opportunities for development!
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified, and you think you can bring value to the role, we'd love to learn more about you!
Required qualifications and skills:
- Five GCSE passes at Grade C (4-9) or above (including English and Maths) or equivalent vocational qualification.
- A full valid UK driving licence and/or the ability to travel independently to offices and depots across the county.
- Some experience of offering a service to others and collaborating with others to achieve a shared goal, whether through a job or an extracurricular activity.
Where you'll work
County Hall
West Street
Chichester
West Sussex
PO19 1RQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CHICHESTER COLLEGE GROUP
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- As part of the apprenticeship, you’ll receive structured training through the Chichester College Group, a trusted local provider.
- Training will take place regularly - typically through day release or scheduled sessions - allowing you to balance on-the-job learning with classroom-based study.
More training information
- You will undertake and complete the various elements of the Level 3 Business Administration Apprenticeship, including Functional Skills, and Employment Responsibilities & Rights.
- This will involve attending online college workshops regularly, working with an assessor to develop a work-based portfolio, undertaking work-based assessments, completing all assignments/projects relating to the apprenticeship framework and presenting evidence portfolios for assessment within specified timeframes.
- The apprenticeship will be undertaken over a 18 month period.
- The apprenticeship course will be delivered by Chichester College where we have a number of apprentices within the directorate already studying the same course.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
Other requirements
Some experience of providing a service to others and working with others to deliver a goal is desirable, either in a job or an extracurricular activity (e.g. Duke of Edinburgh).
About this employer
West Sussex County Council (WSCC) is a diverse organisation that provides services to more than 850,000 residents every day. Our teams use their experience to enable and challenge the Council to deliver improved efficiency and effectiveness.
http://www.westsussex.gov.uk (opens in new tab)
Company benefits
In addition to working within a great team and a brilliant opportunity to start your career in the WSCC Highways, Transport and Planning Team, you will receive: a competitive salary, 25 days annual leave + bank holidays and a generous pension scheme.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- Although there are no guarantees, completion of this apprenticeship would place the successful applicant in a strong position in any suitable recruitment that may take place at the end of the programme.
Ask a question
The contact for this apprenticeship is:
West Sussex County Council
Ross Macdonald
Ross.Macdonald@westsussex.gov.uk
The reference code for this apprenticeship is VAC1000338616.
Apply now
Closes in 19 days (Thursday 11 September 2025)
Sign in with your GOV.UK One Login to apply.
After signing in, you’ll apply for this apprenticeship on the company's website.