Apprentice Project Administrator
ENERGY & COMPLIANCE TECHNOLOGY LTD
Wakefield (WF4 3FL)
Closes in 21 days (Friday 10 October 2025 at 11:59pm)
Posted on 18 September 2025
Contents
Summary
We require an apprentice to support the Service Delivery Manager, assisting with ensuring that orders are successfully delivered within the Service Level Agreement. To support and monitor energy data associated with DEC (Display Energy Certificate) accounts, actively chasing data that is sat in 'awaiting data' to ensure successful delivery.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 9.00am - 5.00pm. Half hour lunch.
37 hours 30 minutes a week
- Start date
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Monday 3 November 2025
- Duration
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1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As part of the team, you will be allocated a number of tasks and will be required to plan your working day to maximise productivity and ensure company targets are met daily.
This is a great opportunity for the right candidate to showcase their skills and have a direct influence in the success of a business that values its employees and their contributions and supports them in their development.
Key Responsibilities:
- Support the Service Delivery Managers on Customer Accounts, helping to progress DECs, (Display Energy Certificates), & where required, RR's (Recommendation Report), to successful completion.
- Actively monitor pipe drive jobs that enter into awaiting data, feeding them back to the customer through agreed escalation processes and chase to a conclusion.
- For instructions that are for individual sites where there is missing data, produce call lists for the scheduling team and monitor progress to ensure successful receipt of energy data.
- Support the energy accounts team with DEC-related queries ranging from identifying issues with certificates to the resending of jobs.
- As required, upload completed certificates to customer portals and assist with the upload of customer invoices.
- Upload new DEC orders onto Pipedrive, ensuring all necessary information is correct, including but not limited to "DEC Year", "Title", "Purchase Order" and "Value".
- Support the production DEC Certificates and Recommendation reports, including reviewing data and issuing to the customer.
- Assist the business with developing reports and building databases using Power BI and Metaverse.
- Ensure DEC's are being printed and sent to the customer.
Targets and Key Performance Indicators are:
- To ensure services are delivered in line with customer expectations & SLA's.
- To maintain good customer feedback.
- To escalate any issues within the business.
- To ensure business management platforms, including CRM and Pipedrive, are up-to-date at all times.
- To ensure all account plans are kept up to date.
- To provide excellent customer service to all end users.
The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your role within the organisation and the overall business.
Where you'll work
Unit 6
Mariner Court, Durkar
Wakefield
WF4 3FL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
C.M.S. VOCATIONAL TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
As a business administration apprentice, you will complete the following qualifications as part of your Apprenticeship:
- Level 3 Business Administrator apprenticeship standard.
- Level 2 Functional Skills Maths and English if required.
- You will also develop the skills, knowledge and behaviours required to work within an office environment.
- This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills.
- You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.
- Assessment is through a variety of methods, including observations in the workplace, witness testimonies, product evidence and professional discussions.
- All evidence will be logged to your electronic portfolio.
Requirements
Essential qualifications
GCSE in:
- English (grade 4 or above)
- Math (grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Team working
- Initiative
- Proactive
- Highly Organised
- Self Motivated
Other requirements
This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment. Ensure you research the company to understand what they do. Ensure you can travel to the place of work on a daily basis.
About this employer
Compliance365 are a growing specialist independent energy consultancy providing a range of professional services from Domestic & Commercial EPCs to Energy and Carbon Audits. At Compliance365, we believe our strongest asset is our people and are always looking for motivated, ambitious, passionate people to join our company and be part of our continuous success. Our aim is to build a long-term sustainable environment where we all work hard, enjoy our work and continually develop our skills. We take a genuine interest in the future path of our employee’s careers and their work-life balance.
After this apprenticeship
- Great prospects for progression to a full-time position for the right candidate upon completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
C.M.S. VOCATIONAL TRAINING LIMITED
Mandy Hodson
mandy.hodson@cmsvoc.co.uk
01924614523
The reference code for this apprenticeship is VAC1000338579.
Apply now
Closes in 21 days (Friday 10 October 2025 at 11:59pm)
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