Neighbourhood Manager Apprentice

PEABODY TRUST

London (SE1 7JB)

Closes in 12 days (Thursday 4 September 2025)

Posted on 21 August 2025

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Summary

Supporting residents with managing their tenancies and responding to low-level Anti-Social Behaviour issues. You’ll assist in key areas like ensuring properties are safe and compliant, providing support for vulnerable residents, reporting safeguarding concerns and working with regeneration and development team to support transformation initiatives.

Wage

£32,000 a year

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Training course
Housing and property management (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm

35 hours a week

Start date

Thursday 30 October 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Actively engage and work with residents in the management of their homes and neighbourhoods
  • Carry out welcome visits to new tenants within 6 weeks, under supervision
  • Assisting in generating income through the letting of sub-units.
  • Promote resident involvement and feedback, attending Tenant/Resident Association meetings and other resident events
  • Assist in preparing evidence and Notices, including attending Court to observe legal action/possession cases
  • Update and maintain systems/records under guidance to ensure information/data is accurate and KPI’s are met 

Where you'll work

45-47 Westminster Bridge Road,
London
SE1 7JB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

PEABODY TRUST

Training course

Housing and property management (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
  • Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
  • Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
  • Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
  • Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
  • Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
  • Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
  • Problem Solving: Use a problem solving and flexible approach in their day to day duties.
  • Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
  • Decision making: Effective decision making in order to apply the businesses objectives and priorities.

Training schedule

You will complete a Level 3 Housing and Property Management Apprenticeship alongside your role

 

Requirements

Desirable qualifications

GCSE in:

  • English (grade Grade C/4 or above)
  • Maths (grade Grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working
  • Non judgemental
  • Patience
  • Housing experience

Other requirements

This role will require a Basic DBS check before a start date can be confirmed. Essential criteria: Housing experience. Full UK driving licence. Access to a vehicle

About this employer

The Peabody Group is responsible for 66,000 homes in London and the South East. We have 17,500 care and support customers. Our mission is to help people make the most of their lives.

https://www.peabody.org.uk/ (opens in new tab)

After this apprenticeship

  • To be confirmed by employer

Ask a question

The contact for this apprenticeship is:

PEABODY TRUST

The reference code for this apprenticeship is VAC1000338484.

Apply now

Closes in 12 days (Thursday 4 September 2025)

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