Apprentice Medical Receptionist

Bridge View Medical

SUNDERLAND (SR5 2LT)

Closes in 13 days (Friday 5 September 2025)

Posted on 21 August 2025

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Summary

We are looking for a business admin apprentice to join our team. The role requires a switched-on individual who is self-motivated and highly organised. Attention to detail, a high level of accuracy, fantastic customer service and communication skills are very important to be a success in this role.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Business administrator (level 3)
Hours
Monday to Friday between 8.00am and 18.30pm.

37 hours 30 minutes a week

Start date

Monday 15 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Primary Responsibilities.    

  • Processing data in the Document Management and Referral Management sections of Workflow in EMIS
  • Reading and coding all correspondence received, relating to our patient population
  • Timely distribution of correspondence to clinical team for action
  • Operate the call/recall of patients for QoF, IIF and Enhanced Services
  • Use of AI and other technology in processing referrals and advice & guidance
  • Monitoring A&G requests and 2WW to ensure referrals are actioned
  • Submission of prior approval tickets and individual funding requests
  • Submission of managed referrals on behalf of the wider Practice as requested
  • Monitor e-RS system and maintain associated worklists
  • Deal with enquiries from patients regarding referrals
  • Process Subject Access Requests and other private work using EMIS and iGPR within the recommended timescale
  • Provide administrative support to the safeguarding leads within the Practice, ensuring requests for information are completed and returned within the timescale
  • Provide administrative support to Practice meetings as required e.g. palliative, safeguarding etc.  Using AI and other technology for notetaking
  • Maintain confidentiality and effective security of data all times

Where you'll work

SOUTHWICK HEALTH CENTRE
SOUTHWICK
SUNDERLAND
SR5 2LT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WOODSPEEN TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • You will be completing your Level 3 Business Admin Apprenticeship with Woodspeen Training
  • All training is delivered through remote delivery into the workplace 

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

Bridge View Medical Group is a large training practice in Sunderland North, serving 15,150 patients across one of the most deprived communities in the region. As a Deep End Network practice, delivering accessible and equitable care is at the heart of their mission. To better meet patient needs and reduce operational pressures, the team turned to X-on Health for a digital-first approach

https://www.bridgeviewmedicalgroup.nhs.uk/ (opens in new tab)

After this apprenticeship

  • For the right person, there is an opportunity to secure full-time employment with the employer and progress on to higher level qualifications

Ask a question

The contact for this apprenticeship is:

WOODSPEEN TRAINING LIMITED

Lesley Miller

lesley.Miller@woodspeentraining.co.uk

07518909857

The reference code for this apprenticeship is VAC1000338273.

Apply now

Closes in 13 days (Friday 5 September 2025)

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