Business Administrator Apprentice
THE GLASTONBURY SURGERY
GLASTONBURY (BA6 9LP)
Closes in 16 days (Thursday 2 October 2025 at 11:59pm)
Posted on 16 September 2025
Contents
Summary
As Business Administrator, you’ll keep everything running smoothly behind the scenes. From handling vital admin with accuracy to supporting the surgery team day to day, you’ll play a key role in ensuring efficiency while confidently using our electronic clinical system.
- Wage
-
£16,502 a year
- Training course
- Business administrator (level 3)
- Hours
-
Exact working days and hours TBC
37 hours a week
- Start date
-
Monday 20 October 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities:
- Welcome patients and visitors, answer enquiries, and check patients in
- Manage appointments and patient flow using EMIS Web
- Support urgent same-day consultations in an organised manner
- Explain practice procedures to new or temporary patients
- Handle payments for private services and issue receipts
- Maintain patient records and process repeat prescriptions
- Answer and make calls, take messages, and manage the phone system
- Provide basic IT support and liaise with the IT helpdesk
- Process new and temporary patient registrations
- Assist with admin tasks, reports, and data collection (e.g. QOF)
- Provide reception cover during busy times
- Carry out other duties as required to support the surgery
Where you'll work
FEVERSHAM LANE
GLASTONBURY
BA6 9LP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BRIDGWATER AND TAUNTON COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation - BRIDGWATER AND TAUNTON COLLEGE.
Your training course - Business Administrator.
Equal to Level 3 (A level).
More training information
Your training plan - An apprenticeship includes regular training with Bridgwater and Taunton College. At least 20% of your working hours will be spent training or studying.
Your training course: Business Administrator, equal to Level 3 (A level).
More training information.
Level 3 Apprenticeship Standard - Business Administrator:
- Level 3 Business Administrator Standard
- Knowledge, Skills and Behaviours
- Level 2 Functional Skills in English, maths and ICT, if required (exemptions apply)
- An initial assessment will need to take place in order to decide on the appropriate training package
Support to develop and demonstrate technical and wider sector-related knowledge to underpin competence within the Business Administrator Apprenticeship.
On and off-the-job training and location to be confirmed.
Requirements
Essential qualifications
GCSE in:
- English (grade C/4 and above)
- Maths (grade C/4 and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Non judgemental
- Patience
- Calm under pressure
- Training willingness
- Emotional resilience
About this employer
Glastonbury Surgery is a general practitioner (GP) practice in Glastonbury, Somerset, operating under a Personal Medical Services (PMS) contract with NHS England. The surgery provides a range of services, including routine and urgent appointments, minor surgery, and training for GP registrars. It has a team of doctors, nurse practitioners, practice nurses, and healthcare assistants. The surgery also utilizes online services like Patient Access and Online Consult for appointment booking, prescription requests, and communication.
After this apprenticeship
Opportunity to move into a full-time role with further professional development opportunities.
Ask a question
The contact for this apprenticeship is:
BRIDGWATER AND TAUNTON COLLEGE
Tasha Astill
business@ucscollegegroup.ac.uk
The reference code for this apprenticeship is VAC1000338251.
Apply now
Closes in 16 days (Thursday 2 October 2025 at 11:59pm)
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