ICT Apprenticeship
COMPUTEAM LTD
Penrith (CA11 7EG)
Closes in 28 days (Saturday 20 September 2025)
Posted on 20 August 2025
Contents
Summary
Are you passionate about technology and eager to build a career in the world of IT? Computeam is looking for a motivated and enthusiastic ICT Technician Apprentice to join our dynamic team. This is a fantastic opportunity to gain hands-on experience. If you're ready to learn, grow, and make an impact, we want to hear from you.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday
8:00am to 4:30pm
40 hours a week
- Start date
-
Monday 20 October 2025
- Duration
-
1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide support and advice on a wide range of IT services and technologies, including Microsoft, Google and Apple platforms
- Process/triage incoming requests for support, through the service board, in line with our published SLAs
- Participate in smaller Project work at client sites
- Participate in training as arranged by the Apprenticeship providers
- Monitor service board and progress accordingly
- Provide exceptional Service support to the client
- Provide solution(s)/work around(s) to incidents and problems
- Maintain clear communication to the team and clients
- Assisting account managers by responding to queries regarding sites. Perform any other reasonable duties consistent with the role as required
- Ensure all Tickets and recorded data (e.g. ITBoost) are kept up to date as changes are made
- Escalate issues within the team where necessary
Where you'll work
Ullswater Road
Penrith
CA11 7EG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NOWSKILLS LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
More training information
- Apprenticeships include time away from working for specialist training
- You’ll study to gain professional knowledge and skills
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Hands-on approach
- Time management
- prioritisation skills
- Strong written and verbal
Other requirements
The ability to produce clear and accurate documentation (Word, Excel, PowerPoint) A desire to keep up to date with advancements in technology.
About this employer
Computeam is a specialist Education IT Service provider with a regional base in both the North West and South West of the country. We were founded in 1999 and now work with over 350 schools to provide technical services, installations, advice, training and guidance in the use of technology in the classroom. We're passionate about improving education outcomes using ICT and we're seeking committed individuals to join our growing team.
After this apprenticeship
- The successful candidate may be offered full-time employment
Ask a question
The contact for this apprenticeship is:
NOWSKILLS LIMITED
NOWSKILLS LIMITED
The reference code for this apprenticeship is VAC1000338249.
Apply now
Closes in 28 days (Saturday 20 September 2025)
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