Quality Practitioner Apprentice
DNATA LIMITED
Middlesex (TW19 7NZ)
Closes on Monday 29 September 2025
Posted on 20 August 2025
Contents
Summary
An exciting opportunity to join a dynamic Corporate Assurance Department based at Heathrow Airport that supports our aviation services operations in the UK. We are looking for a permanent hard working, enthusiastic person who will work within our existing Corporate Assurance team whilst completing the Level 4 Quality Practitioner Apprenticeship.
- Wage
-
£20,000 a year
- Training course
- Quality practitioner (level 4)
- Hours
-
Monday to Friday 9am to 5pm.
37 hours 30 minutes a week
- Start date
-
Monday 1 December 2025
- Duration
-
1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Main Purpose of the Job (general tasks):
- Manage corporate documentation, documentation libraries, and document control procedures
- Liaison with DXB HQ for dGOM distribution and communication to the UK team
- Leading participant during ISAGO audits and audits conducted by external regulators and customer airlines
- Management of the dAuditor/iAuditor product in the UK
- Deliver and manage audits, follow-ups, and corrective actions
actions
Where you'll work
dnata City East (2nd Floor)
Bedfont Road
Staines-upon-Thames
Middlesex
TW19 7NZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
MBKB LTD
Training course
Quality practitioner (level 4)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Identify, interpret and apply relevant legal, governmental or industry regulations affecting the organisation.
- Communicate using appropriate methods (verbal, written, visual) to influence internal and external stakeholders, using appropriate questioning techniques such as open questions, leading questions.
- Identify, collect and analyse relevant quality data using appropriate tools and techniques such as Pareto analysis, statistical methods and trending analysis.
- Apply methods and tools to improve the quality performance of processes, products and services such as production control plans, standardised work, use of failure modes and effects.
- Identify, analyse and prioritise quality specific risks and opportunities. Support the development, implementation and effectiveness of resulting actions.
- Plan and conduct system, product or process audits.
- Assess the effectiveness of the measurement systems using tool such as Measurement Systems Analysis.
- Identify requirements from technical documents, commercial input or stakeholder statements and converting to definitions that can drive the organisations processes
- Identify gaps in process performance and develop improvement plans to close gaps.
- Apply structured problem solving including identification, definition, measurement, analysis, improvement and control methods and tools.
- Communicate organisational quality strategy to all levels of the organisation.
- Identify who the internal and external stakeholders are and their current and optimal positions (such as hostile, help it work, opposed, uncooperative, indifferent, hesitant, enthusiastic support) required to support quality related activities.
- Identify, interpret and apply relevant legal, governmental or industry regulations affecting the organisation.
- Communicate using appropriate methods (verbal, written, visual) to influence internal and external stakeholders, using appropriate questioning techniques such as open questions, leading questions.
- Identify, collect and analyse relevant quality data using appropriate tools and techniques such as Pareto analysis, statistical methods and trending analysis.
- Apply methods and tools to improve the quality performance of processes, products and services such as production control plans, standardised work, use of failure modes and effects.
- Identify, analyse and prioritise quality specific risks and opportunities. Support the development, implementation and effectiveness of resulting actions.
- Plan and conduct system, product or process audits.
- Assess the effectiveness of the measurement systems using tool such as Measurement Systems Analysis.
- Identify requirements from technical documents, commercial input or stakeholder statements and converting to definitions that can drive the organisations processes
- Identify gaps in process performance and develop improvement plans to close gaps.
- Apply structured problem solving including identification, definition, measurement, analysis, improvement and control methods and tools.
- Communicate organisational quality strategy to all levels of the organisation.
- Identify who the internal and external stakeholders are and their current and optimal positions (such as hostile, help it work, opposed, uncooperative, indifferent, hesitant, enthusiastic support) required to support quality related activities.
Training schedule
A 100% tailored training and assessment program will be delivered to support you throughout your apprenticeship (14 - 18 months including endpoint assessment). Topics covered include –
- Introduction to quality and quality management Systems
- Quality - Organisations and their context
- Product and service life cycle and design
- Understanding and delivering customer requirements
- Risk, opportunity and objectives
- Leveraging the value of audits
- Driving improvement
- Culture, communication and lifelong learning
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this employer
Today, dnata is one of the world's largest air services providers of Ground Handling, Cargo Services, Travel and Inflight Catering. Backed by over 58 years of proud history, we are now a performance-driven organisation; a global player on all continents; an innovator, and a customer centric business. In the UK, we are currently providing Ground Handling, Cargo Handling and Transport services to 40+ Airlines, with operations based in London Heathrow Airport, London Gatwick Airport and Manchester Airport. We also have additional Cargo Facilities at Newcastle, Birmingham and Glasgow Airports, as well as an extensive Regional Trucking Network that covers a further 8 airports across the UK.
https://careers.dnata.co.uk/jobs/home/ (opens in new tab)
Company benefits
Company Pension Scheme. Life Benefit Employee Referral Scheme. Car Park Benefit Hub. Eyecare Vouchers. Cycle 2 work. dnata gym najm. Mental Health First Aiders. IPRS Health Employee Assistance Programme.
After this apprenticeship
Following completion of the apprenticeship training, the apprentice will have an opportunity to stay with the company as a permanent employee.
Ask a question
The contact for this apprenticeship is:
MBKB LTD
Nicki Bevan
recruit@mbkbgroup.com
The reference code for this apprenticeship is VAC1000338213.
Apply now
Closes on Monday 29 September 2025
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