Business Administration Apprentice
Worcestershire County Council
Bromsgrove (B61 0QN)
Closes in 17 days (Sunday 7 September 2025 at 11:59pm)
Posted on 20 August 2025
Contents
Summary
Join our team as a Highways Business Apprentice and gain hands-on experience while working towards a Level 3 qualification. This is a great opportunity to develop valuable skills in highway maintenance and business support, with guidance from experienced professionals and clear pathways for career progression.
- Wage
-
£13,741 to £22,222.20, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
-
Mondays to Fridays from 9am to 5pm. Occasional weekend working may be required.
35 hours a week
- Start date
-
Tuesday 7 October 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Highways Business Apprentice, no two days will be the same. You’ll gain valuable experience in both business administration and the highways service, developing practical skills while working towards your Level 3 Business Administration qualification.
Your week may include tasks such as:
- Creating and updating records
- Drafting correspondence
- Preparing reports
- Analysing data, and
- Supporting financial processes.
You’ll use IT systems such as Microsoft Office to complete a variety of business tasks, from managing databases to producing documents to a high standard.
You’ll also learn how to plan and organise meetings, manage diaries, and support projects across the highways team. Communication will be a key part of your role – whether by phone, email, or in person – as you’ll liaise with colleagues, stakeholders, and customers, ensuring a professional and positive service.
Throughout your apprenticeship, you’ll be encouraged to take initiative, manage your time effectively, and develop problem-solving and decision-making skills. You’ll also have the chance to contribute to improvements in business processes, gaining confidence and experience that will support your future career progression.
This apprenticeship is a fantastic opportunity to build a solid foundation in business administration, while playing a key role in supporting the delivery of important highway services that benefit the community.
Where you'll work
Lydiate Ash Depot
Sandy Lane, Lydiate Ash
Bromsgrove
B61 0QN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
GLP TRAINING LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
You will follow the Level 3 Business Administrator Apprenticeship Standard, which typically takes around 15 months to complete. Training will be one day per week and will be a mix of virtual sessions and workplace learning.
More training information
If you do not already hold Level 2 qualifications in English and/or Maths, you will be supported to achieve these as part of your apprenticeship. This ensures you have the core skills required for your role and future career progression.
Requirements
Desirable qualifications
GCSE in:
- English Language (grade 4 - 9 (C to A*))
- Mathematics (grade 4 - 9 (C to A*))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
If you're a care leaver and you meet the minimum essential criteria, you will be guaranteed an interview. Please ensure this is mentioned on your application. This also applies if you have a declared disability as part of the disability confidence scheme, or if you or a family member is part of the armed forces community as part of the armed forces covenant. Please note if you already have a level 3 or higher qualification in a related area to this apprenticeship or have significant experience, you will be automatically rejected as this is considered overqualified.
About this employer
Worcestershire County Council delivers an array of services which support our residents and businesses. These include providing social care of some of the most vulnerable in society, helping the next generation get the best start in life through education, investing in our transport network, disposing of household waste sustainably, provision of Library services, country parks and supporting health & wellbeing within our communities.
http://www.worcestershire.gov.uk (opens in new tab)
Company benefits
- 26 days paid holiday, plus bank holidays, going up to 31 days after 5 years service. - Local Government Pension Scheme - Professional Learning & Development opportunities - Mylifestyle benefits portal for numerous discounts
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- You will receive a level 3 apprenticeship qualification in Business Administration.
- With the completion of this apprenticeship, there may be the opportunity to continue with the organisation on a permanent basis.
Ask a question
The contact for this apprenticeship is:
Worcestershire County Council
Kirk Waldron
KWaldron@worcestershire.gov.uk
The reference code for this apprenticeship is VAC1000338178.
Apply now
Closes in 17 days (Sunday 7 September 2025 at 11:59pm)
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