Customer Service Apprenticeship

STAR COMMERCIALS LTD

DONCASTER (DN8 4JY)

Closes on Sunday 5 October 2025

Posted on 20 August 2025

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Summary

The successful candidate will be dealing with customers on the front desk and in the workshop. The role will include checking goods in, wrapping and packaging of orders and working in other areas of the department. You will also undertake some general office duties.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday between 8:30am to 5:00pm including one day release day at college 9.00am to 4.00pm.

38 hours a week

Start date

Monday 1 December 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • The successful candidate will be trained in all aspects of customer service
  • You will also be trained in all aspects of working in a busy parts department
  • You will be dealing with customers on the telephone, in person on the front counter and also in the main workshop
  • You will be trained to use a computer system and book "goods in" deal with labelling goods and the location of them and updating pricing on the computer
  • You will be trained in picking of sales orders, stock checking

Where you'll work

INGLEMOOR FARM
GOOLE ROAD
MOORENDS
DONCASTER
DN8 4JY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DONCASTER ROTHERHAM AND DISTRICT MOTOR TRADES GROUP TRAINING ASSOCIATION LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Intermediate Level 2 Customer Service Practitioner Apprenticeship Standard
  • EPA - End Point Assessment
  • Functional Skills in English & math's (if required) 
  • Employee Rights and Responsibilities ERR
  • Personal Learning and Thinking Skills PLTS
  • Training is by way of one day each week at our Doncaster centre in Armthorpe

Requirements

Desirable qualifications

GCSE in:

  • English (grade 9-4)
  • Maths (grade 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Initiative
  • Physical fitness
  • Safety Conscious
  • Reliable
  • Punctual
  • Eager to Learn
  • Hardworking

Other requirements

All applicants should consider the location of the job and the training centre and look into whether it is within suitable travelling distance for them.

About this employer

At Star Commercials Ltd we are one of the UK's Largest Mercedes Benz Specialists. Our team are highly trained, experienced technicians, combining over 100 years' top-level workshop and maintenance experience on all major trailer and truck makes and models with specialist knowledge of Scania, Mercedes and DAF commercial vehicles.

https://starcommercials.co.uk (opens in new tab)

After this apprenticeship

The possibility of progression and full-time employment.

Ask a question

The contact for this apprenticeship is:

DONCASTER ROTHERHAM AND DISTRICT MOTOR TRADES GROUP TRAINING ASSOCIATION LIMITED

Anne-Marie Paterson

anne-mariepaterson@doncastergta.co.uk

01302 832831

The reference code for this apprenticeship is VAC1000338115.

Apply now

Closes on Sunday 5 October 2025

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