Customer Service Apprentice

PREMIER SEEDS DIRECT LTD

SALISBURY (SP2 0AT)

Closes in 30 days (Monday 22 September 2025)

Posted on 20 August 2025

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Contents

Summary

This is an incredible opportunity to join a successful business at an exciting and pivotal time of growth. Since 2007, Premier Seeds Direct have been supplying customers with quality mail order seeds to their loyal customer base. They have a large online presence though their own e-commerce site, Amazon and eBay.

Wage

£15,600 a year

Check minimum wage rates (opens in new tab)

£8 PER HOUR

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 5.00pm or 8.00am - 4.00pm

37 hours 30 minutes a week

Start date

Monday 29 September 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Premier Seeds are currently seeking a Customer Service Apprentice to deliver outstanding service and support to customers across a range of channels. The customer service apprentice will work closely with Sorina on a day-to-day basis to handle customer queries, process commercial orders, and ensure a smooth and positive experience for every customer.

Customer communication will take place across:

  • Digital Channels (Social Media Messages on Instagram and Facebook)
  • Email
  • Potentially Telephone (not a service they offer today)

As well as supporting customers across our key sales platforms:

  • Amazon
  • Ebay

The role will involve providing accurate information, resolving issues efficiently, and maintaining a professional and friendly approach to help drive customer satisfaction and loyalty.

Responsibilities:

  • Respond promptly to customer enquiries via email, phone, and social media in line with business requirements
  • Process commercial customer orders accurately and efficiently
  • Provide product information and guidance to help customers make informed purchasing decisions
  • Monitor Amazon and eBay messages to ensure timely and professional responses
  • Assist with maintaining online reviews and ratings by replying to Trustpilot reviews
  • Create a customer complaints log to identify recurring issues and provide feedback to improve processes and the customer experience

In addition, this is a small business and from time to time during the busy season the customer service apprentice may be required to support the operational side of the business in printing orders, packaging or dispatch.

Where you'll work

NORTH STATION YARD
WARMINSTER ROAD
WILTON
SALISBURY
SP2 0AT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

PROFESSIONAL APPRENTICESHIPS LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as communication skills, understanding the organisation and customer experience
  • You will undertake the ground-breaking Professional Apprenticeships Customer Service Level 2 qualification
  • Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021
  • The programme is designed to mould you into a high-level, all-rounded customer service professional. You will learn in detail about influencing skills, dealing with challenges, team working & much more
  • These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C Or above)
  • Maths (grade 4/C Or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

Premier Seeds Direct was started in 2007 borne out of the frustration with large seed growers, providing limited selections, poor quality and restrictive pricing. The business has developed a great range of products at fair prices and has grown from the kitchen table to a small unit employing 18 people outside Salisbury. The business has recently undergone a buy out and Phil Redman has taken the lead in the business and is looking to convert the strong foundations into a key competitor in the seed market. The business has a loyal customer base and a fantastic value proposition so this is an incredibly exciting time to be on board. As a family run business, they have maintained the friendly, family feel as they have grown. They are a small, supportive team who value new ideas. In addition to a competitive salary, you can look forward to the following: • Pension Scheme • 20 days annual leave (+ 8 bank holidays) • Casual Dress code • On-site parking You will also be supported and mentored by Phil or Zoe as well as being supported through your training with Professional Apprenticeships.

After this apprenticeship

  • This is a brand new role and the company have ambitious plans for growth
  • There is the potential for this role to become permanent following successful completion of the apprenticeship for the right candidate

Ask a question

The contact for this apprenticeship is:

PROFESSIONAL APPRENTICESHIPS LTD

The reference code for this apprenticeship is VAC1000338066.

Apply now

Closes in 30 days (Monday 22 September 2025)

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