Business Administrator Apprentice

LEADING BUSINESS SERVICES LTD

NORFOLK (NR2 1AD)

Closes in 28 days (Saturday 20 September 2025)

Posted on 20 August 2025


Summary

Swarm is helping Leading Business Services in their search for a Business Administration Apprentice. Leading Business Services is a well-established insolvency practice, offering an excellent opportunity to join their Probate and Estate Planning Team. If you have a desire to build a successful career, this could be the perfect role for you!

Wage

£17,000 a year

Check minimum wage rates (opens in new tab)

Salary range is between £17,000 to £18,000 per annum.

Training course
Business administrator (level 3)
Hours
Core working hours are between 10 AM - 12 PM and 2 PM - 4 PM, with operating hours between 8 AM - 6 PM, working 7.5 hours a day.

37 hours 30 minutes a week

Start date

Wednesday 1 October 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide administrative support to the Probate and Estate Planning Team
  • Answer and direct incoming calls, book client appointments and manage schedules
  • Communicate professionally and empathetically with clients, legal professionals and external agencies
  • Maintain accurate, confidential and well-organised client records (both physical and digital)
  • Verify identity documents and complete compliance checklists for AML and GDPR requirements
  • Prepare and check client correspondence, forms and legal documentation for accuracy
  • Provide regular updates and guidance to clients, particularly during the Probate & Wills process
  • Monitor and respond to email enquiries, including the wills mailbox and escalate issues where necessary
  • Update case management systems, trackers and databases to reflect accurate case progress and payments

Where you'll work

LAWRENCE HOUSE
5 ST ANDREWS HILL
NORWICH
NORFOLK
NR2 1AD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SWARM APPRENTICESHIPS C.I.C

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Training will be with Swarm Training, a national apprenticeship provider in the UK. The successful candidate will work towards a Level 3 Business Administration qualification, which takes 12-18 months to complete. The apprentice must complete a minimum of 6 hours per week during working hours, with monthly training sessions conducted by a tutor, with tasks assigned to be completed during those hours.

Requirements

Desirable qualifications

GCSE in:

English and Maths (grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Proactive and self-motivated
  • Interpersonal skills
  • Empathetic and compassionate
  • Willingness to learn

About this employer

Leading are licensed insolvency and probate practitioners, providing exceptional business rescue, insolvency, and turnaround solutions to clients and professional partners across East Anglia, London and the Midlands. They also have a small, but growing, dedicated probate and estate planning team, specialising in will writing, estate planning and specialist probate work.

https://www.leading.uk.com/ (opens in new tab)

Company benefits

25 days holiday plus bank holidays, one fully paid day per year for charity work. Pension scheme. Flexible working hours. Company-wide social events (summer and Christmas parties), Birthday off. Participation in charity events.

After this apprenticeship

Potential for a full-time position upon successful completion of the apprenticeship along with caeer progression opportunities. 

Ask a question

The contact for this apprenticeship is:

SWARM APPRENTICESHIPS C.I.C

Sophie Duffy

Sophie.d@swarmgroup.org.uk

The reference code for this apprenticeship is VAC1000338063.

Apply now

Closes in 28 days (Saturday 20 September 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.