Customer Experience Coordinator Apprentice

YORKSHIRE RENEWABLES SYSTEMS LTD

Hull (HU1 1TB)

Closes in 25 days (Monday 15 September 2025 at 11:59pm)

Posted on 20 August 2025

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Summary

Yorkshire Renewable Systems Ltd is a fast-growing company, looking for a Customer Experience Coordinator Apprentice to join their team and be the first point of contact for their customers. This is a pivotal role in ensuring that every customer receives excellent communication and support throughout their journey with the company.

Wage

£14,722.50 to £23,809.50, depending on your age

National Minimum Wage

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Training course
Business administrator (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm

37 hours 30 minutes a week

Start date

Tuesday 16 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Handling inbound calls and enquiries from new and existing customers
  • Booking surveyor appointments and scheduling staff effectively
  • Coordinating diaries and workloads to ensure smooth operations
  • Keeping customers updated at every stage of their project
  • Gathering feedback to help us continuously improve our service
  • Providing general support to the operations and compliance teams

Where you'll work

Office 4 27 Blanket Row
Hull
HU1 1TB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HULL BUSINESS TRAINING CENTRE LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Level 3 Apprenticeship in Business Administration consisting of:

  • Level 3 Apprenticeship in Business Administration
  • Level 2 Functional Skills in mathematics (if applicable)
  • Level 2 Functional Skills in English (if applicable)

You will be required to attend a half-day session with HBTC where you will work towards any functional skills (where needed) that you have to take.

Additional off the job training will also be required as part of the Apprenticeship.

There will also be an end point assessment. 

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Initiative

About this employer

Yorkshire Renewable Systems Ltd. is a fast-growing renewable energy company based in East Yorkshire. They specialise in commercial solar, domestic solar, and heat pump installations, alongside funded energy efficiency measures such as ECO4 and GBIS. Their mission is to deliver high-quality renewable solutions with honesty, care, and professionalism.

After this apprenticeship

  • After the Apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education

Ask a question

The contact for this apprenticeship is:

HULL BUSINESS TRAINING CENTRE LIMITED

Mya Buckingham

mya@hullbusiness.co.uk

The reference code for this apprenticeship is VAC1000338009.

Apply now

Closes in 25 days (Monday 15 September 2025 at 11:59pm)

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