Business Administration Apprentice
Tower House Practice
RUNCORN CHESHIRE (WA7 1AB)
Closes in 15 days (Wednesday 3 September 2025 at 11:59pm)
Posted on 19 August 2025
Contents
Summary
This role will consist of providing general assistance to the whole Practice team and projecting a positive friendly image to patients and other visitors. The candidate will be part of a busy back office admin team. The candidate must adhere to Practice confidentiality policies. You will work and be released to attend college.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
Pay is based on an hourly rate of £7.55 per hour
- Training course
- Business administrator (level 3)
- Hours
-
To be available to work between 8.15am- 6.30pm
Monday to Friday – maximum will be 37 hours per week.
37 hours a week
- Start date
-
Monday 15 September 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Job Responsibilities as part of a team will include;
- Scanning of clinical and non-clinical documents
- Processing information from the ECONSULT system / Booking appointments on the clinical system
- Processing of Prescriptions in line with practice policy
- Clinical Coding in patients medical records from hospital letters
- Processing emails from the Practice NHS email
- Summarising clinical notes
- Supporting with administration of Flu and / or COVID clinics
- Supporting with the administration of Chronic Disease Clinics
- To have a thorough working knowledge of all practice procedures
- To work in accordance with protocols
- To input / extract information from the clinical system
- Registering new patients on the clinical system
This job description is not exhaustive and may be amended in the light of future developments.
Where you'll work
TOWER HOUSE PRACTICE
ST PAULS HEALTH CENTRE
HIGH STREET
RUNCORN CHESHIRE
WA7 1AB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
RIVERSIDE COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business Administration Level 3
- Fortnightly attendance at Riverside College, Widnes
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
- Non judgemental
- Good written and verbal skills
- Strictly confidential
- Resourceful with common sense
- Able to use own judgement
- Strong team worker
- Able to work under pressure
- Smart self presentation
Other requirements
We reserve the right to close this opportunity after 1 week if we have received enough applications, and therefore recommend you make an application as soon as possible, rather than waiting until the planned closing date as we cannot guarantee the vacancy will remain open for the whole time planned.
About this employer
Tower House Practice is a busy local GP Practice, which works in partnership with local and NHS service providers and groups.
Company benefits
Includes 27 days holiday plus bank holidays.
After this apprenticeship
- There may be development opportunities to progress into other roles within the company
Ask a question
The contact for this apprenticeship is:
RIVERSIDE COLLEGE
Joanna Smith
joanna.smith@riversidecollege.ac.uk
0151 257 2800
The reference code for this apprenticeship is VAC1000337977.
Apply now
Closes in 15 days (Wednesday 3 September 2025 at 11:59pm)
Sign in with your GOV.UK One Login to apply.