Apprentice Parts & Service Coordinator

H.F.T. FORKLIFTS LTD

HEREFORD (HR2 6LA)

Closes in 14 days (Tuesday 2 September 2025 at 11:59pm)

Posted on 19 August 2025

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Summary

To support the Commercial Operation with parts and service supply in the Material Handling Sector. The operation provides support for customers with the scheduled maintenance and repairs of the material handling equipment. We have a team of Field Engineers that the Operations team works alongside to maintain both HFT and customer-owned equipment.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Business administrator (level 3)
Hours
8.00am to 4.30pm – Monday to Friday. 30min unpaid lunch.

40 hours a week

Start date

Wednesday 3 September 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

To support the Commercial Operation with parts and service supply. 

The operation provides support for customers with the scheduled maintenance and repairs of the material handling equipment.

We are responsible for planning routine maintenance and repairs and responding to breakdowns. Day to day would typically include, and work towards;

  • Telephone, Logging & recording breakdowns
  • Data entry using bespoke software & general Office 365 packages. 
  • Supporting goods in deliveries and receiving parts. 
  • Supporting with warranty & returns claims to suppliers. 
  • Liaising with our field engineers for allocated tasks and planning. 
  • Making up service kits. 
  • Providing reporting data to customers. 
  • Invoicing customers. 
  • Producing and sending quotations. 
  • Identifying parts and ordering as required

Where you'll work

INFINITY HOUSE
FIR TREE LANE
ROTHERWAS INDUSTRIAL ESTATE
HEREFORD
HR2 6LA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Formal training is delivered at HWGTA, located in Hereford (HR4 9SX).

You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.

Additional training for functional skills in English and Maths will be undertaken if needed.

You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Administration qualification.

More training information

There is also a five-day team-building residential trip that is held in the spring of each year offered to all apprentices on the programme.

Requirements

Desirable qualifications

GCSE in:

  • English (grade A*-C/ 4-9)
  • Maths (grade A*-C/ 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Problem solving skills
  • Computer Literate
  • Willing to learn
  • Motivated
  • Enthusiastic
  • Enjoys a challenge

About this employer

A Material Handling equipment supplier. A family-owned business that has been established for 41 years. A simple formula, with proven results Whether you’re running one forklift truck or dozens, you can expect the same high standards of service. After all, our success depends upon yours. Across our region, we’ve built long and trusting relationships with customers who rely upon our products, advice and technical expertise – and the simple quality of delivering what we’ve promised, on time and on budget.

After this apprenticeship

Parts Coordinator.

Customer Service Coordinator.

Be responsible for your own group of engineers/customers.

Ask a question

The contact for this apprenticeship is:

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Lisa Wilkinson

lisa.wilkinson@hwgta.org

01432377002

The reference code for this apprenticeship is VAC1000337892.

Apply now

Closes in 14 days (Tuesday 2 September 2025 at 11:59pm)

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