Customer Service Advisor Apprentice

CROWN GAS AND POWER LIMITED

Bury (BL9 9JR)

Closes in 29 days (Friday 19 September 2025)

Posted on 19 August 2025

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Summary

To act as the first point of contact for all customer enquiries, ensuring that queries are actioned and resolved within specific timescales. As Customer Service Advisor, you would also be responsible for supply transfer, asset management and a number of other administrative tasks providing essential support to all areas of the business.

Wage

£17,000 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 8.30am - 5.00pm

37 hours 30 minutes a week

Start date

Monday 29 September 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Receive customer requests by telephone or email and live chat, provides information requested or ascertains who best to provide the information
  • Process change of tenancies that occur accurately and in a timely manner
  • Liaise with clients both verbally and in writing
  • Ensure customer and broker enquiries are resolved in a timely and effective manner
  • Shared management of the busy shared customer enquiry inbox
  • Process all contracts ensuring that the customer accounts and payment details are set up correctly (data entry)
  • Liaise with associated third parties both verbally and in writing
  • Seek to identify process or system improvements
  • Ensure documents and letters are produced and distributed accurately
  • Maintain data accuracy
  • Type documents as requested
  • Keep notes on customer accounts up to date

Where you'll work

Crown Point
Heap Brow
Bury
BL9 9JR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BURY COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • This qualification requires college attendance once per month

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4 or above or equivalent)
  • Maths (grade C/4 or above or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental

About this employer

Crown Gas & Power is a business gas supplier to the commercial sector based in Bury, Manchester. We are renowned for our innovative products such as 100% biogas, site services and our first-class customer service.

https://www.crowngasandpower.co.uk/ (opens in new tab)

Company benefits

• 25 days holiday plus Bank Holidays • Flexi-Time Scheme • Onsite gym • Free Parking • Wellbeing Support

After this apprenticeship

  • We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

BURY COLLEGE

The reference code for this apprenticeship is VAC1000337889.

Apply now

Closes in 29 days (Friday 19 September 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.