Customer Service Apprenticeship

Lords and Labradors

Spalding (PE12 6EH)

Closes in 30 days (Friday 19 September 2025 at 11:59pm)

Posted on 19 August 2025

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Summary

We believe that customers are at the heart of our business and that 5 star customer service is key. This is a fantastic opportunity for an engaging individual to learn all about customer service for a retail business selling on multiple platforms. You will become a key member of the team to help us continue to deliver outstanding customer service.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday 8.30am - 5.30pm

40 hours a week

Start date

Monday 22 September 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide 5-star customer service 
  • Answering phone calls
  • Replying to emails
  • Live Chat messaging
  • Learning about the products Lords and Labradors sell
  • Using the CRM system to process orders
  • Processing returns

Where you'll work

Fulney Farm
Kellett Gate, Low Fulney
Spalding
PE12 6EH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BOSTON COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

The Business and Customer Service Apprenticeship will take you one year to complete and is accomplished in the workplace. 

You will be expected to attend Boston College at least once a month where you will receive one-to-one support from your assessor and functional skills tutors.

Requirements

Essential qualifications

GCSE in:

  • English (grade 3)
  • Maths (grade 3)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Logical
  • Team working
  • Initiative
  • Patience
  • Good timekeeping
  • Enthusiastic

Other requirements

Work location is at Grange Farm in Stickney, therefore your own transport will be required.

About this employer

Lords & Labradors is a premium pet brand dominating online pet in the UK and in online market position 3 behind Amazon and Pets at Home. It is unique within pet, offering a John Lewis department store experience. The company controls a full supply chain including own manufacture, platform management and warehousing. Its website, established in 2013 majors on core own brand products such as dog beds, bedding and crates which are sold alongside selected well known brands such as Kong and Nestle Purina thus enabling a ‘full offering’. Other sales generated are through international sales via the UK site, a stand alone US website, online platforms such as Next and Amazon and pet-specific physical stores. There is also a growing distribution element with a number of international brands requiring warehousing, distribution and sales which sits alongside normal business.

http://www.lordsandlabradors.co.uk (opens in new tab)

After this apprenticeship

Possibility of joining the customer service team on a permanent contract.

Ask a question

The contact for this apprenticeship is:

BOSTON COLLEGE

Apprenticeships@boston.ac.uk

01205313238

The reference code for this apprenticeship is VAC1000337879.

Apply now

Closes in 30 days (Friday 19 September 2025 at 11:59pm)

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