ICT Apprenticeship

KING'S SCHOOL

Chester (CH4 7QL)

Closes on Saturday 20 September 2025

Posted on 18 August 2025

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Summary

For those wishing to work in the IT industry, you will gain a solid foundation in providing exceptional face-to-face end-user support to a busy school of over 1150 pupils and 240 staff. You will gain an all-round understanding of the technologies used within a leading educational environment, with the opportunity to learn about other areas of ICT.

Wage

£16,450.20 a year

Check minimum wage rates (opens in new tab)

plus other company benefits such as free lunch during term time, free onsite gym and pool.

Training course
Information communications technician (level 3)
Hours
08:30 – 17.00, full time. Days to be confirmed.

37 hours a week

Start date

Monday 20 October 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Maintaining an inventory of all assets, including security tagging, loans, location tracking, commissioning, and decommissioning of equipment.
  • Maintenance and management of digital signage solutions located around the school.
  • Maintaining and monitoring stock levels of the reprographics and print equipment across site.
  • Provision and set up of word processors and other IT equipment required for examinations.
  • Assisting the IT Service Manager/IT Director in other associated tasks where required.
  • Providing in-class and walk-in technical support for teaching staff and pupils.
  • Responding to support tickets within set SLA response times.
  • Provision of ICT facilities for external visitors and events.
  • Supporting the IT Service Manager in providing support & training to users.
  • Assist and provide cover for the Theatre Technician and the Reprographics Technician.
  • Make off-site visits to collect or deliver equipment to suppliers for repair.
  • Working at heights, moving of heavy equipment, using ladders, and working in confined spaces.

Where you'll work

King's School
Wrexham Road
Chester
CH4 7QL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NOWSKILLS LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Due to working in a school, you will also undergo safeguarding training and undergo an enhanced DBS check (arranged and paid for by the school). 

Requirements

Essential qualifications

GCSE in:

5 subjects required including Maths and English (grade 4 and above)

Desirable qualifications

Other in:

CompTIA, Microsoft etc. (grade PASS)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Problem solving skills
  • Team working
  • Troubleshooting
  • Confident to go into classroom
  • Passion for IT
  • Numeracy and literacy

Other requirements

Comfortable with carrying equipment around the school. Desirable - Working knowledge of Microsoft Windows 10 & 11, macOS, iOS/Android and Microsoft 365. Desirable - A basic understanding of networking and network hardware such as switches and wireless infrastructure. A continuous improvement mindset, and stays up to date with the latest developments in IT. Desirable - A passion for IT and computers outside of the workplace. Desirable - An interest in Technical Theatre – production and event support. Flexible approach to working hours and weekend work on the rare occasion it is required.

About this employer

The King’s School is an independent, academically selective school taking girls and boys from ages 4-18 years old and we are proud to have been educating children in Chester for 475 years. We blend our long-standing traditions with 21st Century innovations to offer a truly outstanding education.

https://www.kingschester.co.uk/ (opens in new tab)

Company benefits

27 days annual leave plus bank holidays.

After this apprenticeship

The successful candidate may be offered full-time employment.

Ask a question

The contact for this apprenticeship is:

NOWSKILLS LIMITED

NOWSKILLS LIMITED

The reference code for this apprenticeship is VAC1000337798.

Apply now

Closes on Saturday 20 September 2025

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