Business Services Apprentice
LINCOLNSHIRE ACTION TRUST
LINCOLN (LN1 1YA)
Closes in 15 days (Wednesday 3 September 2025 at 11:59pm)
Posted on 19 August 2025
Contents
Summary
We are looking for a Business Services Apprentice to deliver outstanding administration support across the organisation and taking responsibility for managing the administration of identified contracted projects.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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Monday – Thursday, 7.5 hours and Friday 7 hours.
Worked on a rota system between the hours of 08.00 – 17.00.
37 hours a week
- Start date
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Monday 22 September 2025
- Duration
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1 year 9 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You will be a natural administrator and be adept at organising and co-ordinating.
You will have excellent interpersonal skills and customer service skills in order to deal with Lincolnshire Action Trust’s (LAT) internal and external customers.
No two days are the same within LAT, so you will have to be resilient and confident in dealing with changing priorities, whilst maintaining accuracy.
We would also like to think that you are passionate about our five core values and can demonstrate this:
Achievement – Empowerment - Inspiration – Quality – Respect.
Moreover, safeguarding, health and safety, confidentiality and equality of opportunity are important to us, and we would like to believe that they are just as important to you. We will expect all candidates to demonstrate knowledge in these areas.
The role will also consist of general administrative tasks, filing, photocopying, email and telephone.
Where you'll work
3RD FLOOR
LINCOLN
37-39 NEWLAND
LINCOLN
LN1 1YA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
EAST LINDSEY INFORMATION TECHNOLOGY CENTRE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The qualification will be achieved in the workplace over the duration of the apprenticeship.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Literacy skills
Other requirements
All applicants will need to be 18+ due to the need to complete vetting. The successful applicant will need to undertake a basic DBS check and complete prison vetting – further details about this will be discussed at the interview.
About this employer
Lincolnshire Action Trust was established in 2000 and works with agencies within the criminal justice system to reduce re-offending, by working with individuals to address issues and challenges that may have resulted in their involvement with the criminal justice system. The charity offers a range of training opportunities and employment support to prepare people for their release. Additional key services are also offered to their families and dependants, both during their time in prison and following their release. The Trust delivers programmes from a number of settings within the justice system, from HMPPS' CFOe in a number of local prisons and across Lincolnshire, to our 'Departure Lounge' offering support to prisoners, and their families, at the point of release from HMP Lincoln.
https://latcharity.org.uk/about/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
There may be the opportunity to progress to a higher qualification.
Ask a question
The contact for this apprenticeship is:
EAST LINDSEY INFORMATION TECHNOLOGY CENTRE
Jude Ingram
jude.ingram@firstcollegelincs.co.uk
01507 601122
The reference code for this apprenticeship is VAC1000337592.
Apply now
Closes in 15 days (Wednesday 3 September 2025 at 11:59pm)
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