Housing Hub Officer Apprentice
Sandwell Metropolitan Borough Council
Oldbury (2 available locations)
Closes in 28 days (Friday 12 September 2025 at 11:59pm)
Posted on 14 August 2025
Contents
Summary
Kickstart your career in housing with our Housing Hub Apprenticeship. Providing front line support to residents to support with a wide array of housing queries. You will develop first hand knowledge of the housing sector and build and develop your customer service and communication skills too.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Housing and property management assistant (level 2)
- Hours
-
To work 37 hours a week between the hours of 8am-5.30pm Monday -Friday. Exact hours will be confirmed by management.
37 hours a week
- Start date
-
Monday 3 November 2025
- Duration
-
1 year
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Providing front line support to residents both face to face and within the contact centre
- Answering a range of queries relating to housing needs professionally and promptly i.e for people moving home, at risk of homelessness, rent arrears.
- Arranging property repairs using inhouse computer systems
- Understanding and explaining tenancies to residents and the tenancy process
- Travelling across Sandwell to housing hub locations to provide reception assistance and supporting at housing surgeries in the community.
- Reporting anti social behaviour to teams
- Partnership working to send referrals to teams for additional assistance
- Completing administration by keeping tenant records up to date and in line with GDPR
- Using communication skills to resolve queries and to build a rapport with customers
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
- Operations & Development Centre, Direct 2 Industrial Park, Roway Lane, Oldbury, B69 3ES
- Freeth Street, Oldbury, B69 3DB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ACCESS TRAINING LIMITED
Training course
Housing and property management assistant (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Customer Service: Be able to apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
- Respond to vulnerability: Uses appropriate levels of skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond accordingly.
- Communication: Demonstrate effective and appropriate communication skills to enable timely identification and resolution of issues. Be able to signpost customers who need additional support to other colleagues, partner agencies.
- Administration: Be able to apply a range of administrative skills in order to support a range of housing and property related services.
- Information collection and sharing: Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner. Information and data must be collected, recorded and presented accurately.
- Team work: Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team.
- Time management: Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.
- Tools and equipment: Effective use of IT equipment and software, including housing and property management software. The appropriate use of housing and property related work equipment.
- Decision making: Effective decision making in order to ensure work tasks are completed in line with instruction and on time.
Training schedule
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
More training information
At the end you will gain a Level 2 Housing and Management Assistance Apprenticeship Standard
The apprenticeship will also include a proportion of 20% Off The Job Training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include: Fire Awareness, Prevent, Safeguarding, Data Protection & Cyber Security and Equality & Diversity.
Requirements
Essential qualifications
GCSE in:
- English (grade 9-4/A-C)
- Maths (grade 9-4/A-C)
Other in:
- English (grade Level 2)
- Maths (grade Level 2)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Logical
- Team working
- Creative
- Non judgemental
- Patience
Other requirements
Proof of qualification certificates will be required during the recruitment process. Please be aware that you will come into contact with sensitive information, of which data security must be maintained. You will need to be flexible and be very confident in talking to people at all levels. You must be prepared to adhere with Council Policies including the Data Protection Act. We reserve the right to close vacancies prior to their advertised date, if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible.
About this employer
Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.
After this apprenticeship
This apprenticeship is a fixed term contract. However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.
Ask a question
The contact for this apprenticeship is:
Sandwell Metropolitan Borough Council
Kam Kaur
kam1_kaur@sandwell.gov.uk
The reference code for this apprenticeship is VAC1000337267.
Apply now
Closes in 28 days (Friday 12 September 2025 at 11:59pm)
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