Business Administration Apprenticeship

Gap Group

GATESHEAD (NE10 0ES)

Closes in 27 days (Monday 15 September 2025 at 11:59pm)

Posted on 19 August 2025

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Summary

GAP Group North East – the UK’s largest fridge recycling specialist and a leader in sustainable waste management. As our new Business Administration Apprentice, you’ll be right at the heart of our sales team, helping keep everything running smoothly while learning the ropes and developing essential administrative and commercial skills.

• Wage:

  £17,784 a year

  Check minimum wage rates (opens in new tab)

  The salary is above the national minimum wage for at least first 12 months

• Training course: Business administrator (level 3)
• Hours: Duration: 18-months, plus 6-months EPA Contracted number of hours per week: 40-hour working week: Monday to Friday 8.30am - 5pm (may vary)

  40 hours a week

• Start date:

  Tuesday 30 September 2025

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Assist with preparing and updating sales documents, proposals, and customer records
• Help compile sales reports and performance data for internal use
• Provide general administrative support, including filing, scanning, and data entry
• Handle incoming enquiries by phone and email, directing them to the right team member
• Maintain and update the CRM system to ensure accurate and up-to-date client information
• Support the sales team with diary management, meeting preparation, and follow-up tasks

Where you'll work

GAP HOUSE
NEST ROAD
FELLING IND EST
GATESHEAD
NE10 0ES

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GATESHEAD COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Business Administrator Level 3
• Weekly day release to take place at Gateshead College

Requirements

Essential qualifications

GCSE in:

• Any (grade C/4)
• Any (grade C/4)
• Any (grade C/4)
• English (grade C/4)
• Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working
• Positive

Other requirements

We are based on an industrial estate in Felling, so candidate must be able to get here on time either with their own or public transport.

About this employer

GAP Group North East is a well-established, sustainable waste management leader in the UK. With a strong footprint in electrical waste recycling, growing organic waste services, and innovative refurb and re-use operations, a forward-thinking company contributing significantly to the circular economy.

After this apprenticeship

Potential to progress within the team as a number of recent apprentices have into full-time and senior positions.

Ask a question

The contact for this apprenticeship is:

GATESHEAD COLLEGE

Apprenticeships

apprenticeships@gateshead.ac.uk

The reference code for this apprenticeship is VAC1000337108.

Apply now

Closes in 27 days (Monday 15 September 2025 at 11:59pm)

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