Administration Apprentice

COMMERCIAL UTILITIES MANAGEMENT LTD

Hull (HU4 7DY)

Closes in 29 days (Friday 12 September 2025 at 11:59pm)

Posted on 13 August 2025

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Summary

Due to rapid expansion, BMU, the largest Utility Management Company in the Block Management market, are looking to recruit a new team to manage a range of additional services offered to our clients. This role is for an Apprentice Administrator to support BMU’s Operations Team to ensure clients always receive exceptional service levels.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Business administrator (level 3)
Hours
Monday - Thursday, 8.30am - 4.30pm and Friday, 8.30am - 4.00pm

37 hours a week

Start date

Monday 22 September 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Responsibilities include:

  • Upload of invoice data direct into client systems
  • Working within the Operations Team to ensure accounts meet the required monthly targets
    Manipulating data within Excel, to present the correct format for import to internal and client systems
  • Understanding all designated customer accounts, pricing and billing processes
  • Liaising with energy suppliers which include submitting meter reads, terminations, identifying suppliers and any other support related to their meters
  • Communicating via email and phone with customers and sending/ following up on quotes, updates, handling escalations & day-to-day queries as required
  • Management and updating of our databases
  • Liaison with the Operations team to ensure client objectives / SLAs are met

Where you'll work

Estuary Business Park
Henry Boot Way
Hull
HU4 7DY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MCARTHUR DEAN TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administration Level 3 Apprenticeship Standard:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • Whilst in the workplace, apprentices will also receive any additional training support and guidance required from their dedicated tutor
  • Attending weekly classes to achieve the Standard
    Level 3 Business Administration qualification

Requirements

Desirable qualifications

GCSE in:

English and Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative

About this employer

Established in 2008, our utility management service has been specifically refined to meet the needs of the block management market. As a specialist broker working solely with block management and property companies, BMU is one of the UK’s leading block utility management partners, providing effective outsourcing of the management of block communal energy supplies saving you time and your customers money.

After this apprenticeship

  • The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

MCARTHUR DEAN TRAINING LIMITED

Julie Curtis

julie@mcarthurdean.co.uk

01482 210093

The reference code for this apprenticeship is VAC1000337101.

Apply now

Closes in 29 days (Friday 12 September 2025 at 11:59pm)

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