Apprentice Communications Support Assistant

Norfolk Fire and Rescue Service

Wymondham (NR18 0WW)

Closes in 27 days (Wednesday 10 September 2025)

Posted on 13 August 2025

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Summary

Are you interested in working with the media? Do you have the creativity to produce engaging social media content? Would you like to learn and develop professionally through an apprenticeship?

Wage

£24,790 a year

Check minimum wage rates (opens in new tab)

£24,790 to £25,183 per annum

Training course
Multi-channel marketer (level 3)
Hours
Monday - Friday, times to be confirmed.

37 hours a week

Start date

Saturday 11 October 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Assist in creating a range of quality, audience-specific content for both internal and external audiences.
  • Independently travel to fire stations and attend service events to gather photo and video content for internal and external channels.
  • Support with identifying social media trends and adapting them to create engaging content for service audiences to enable audience growth across a range of different channels.
  • Assist the communications team to forward plan in support of key proactive campaigns and awareness dates and events.
  • Monitor social media calendar to manage content and ensure high-quality daily posts are shared from the service’s channels.
  • Liaise and network with a range of stakeholders, including colleagues, journalists and partner organisations.
  • Support the communications team in aspects of crisis communications as required.
  • Support the production and distribution of marketing materials.
    Assist in the design process of communications and marketing materials for Norfolk Fire & Rescue and Norfolk Trading Standards.
  • Collect, analyse and evaluate information on communications channels to support Service objectives.
  • Support to facilitate public-facing service events.

Where you'll work

Jubilee House
Falconers Chase
Wymondham
NR18 0WW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GINGER NUT MEDIA LIMITED

Training course

Multi-channel marketer (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Develop or interpret briefs for external or internal stakeholders and measure delivery in-line with the specification and agreed timelines
  • Plan and coordinate a marketing activity using marketing tactics to acquire and retain one or more customer segments using available resources.
  • Contribute to the generation of innovative and creative approaches across video, images, and other formats, both online and offline, to support campaign development.
  • Use research/survey software to gather audience insight and/or evaluation to support the project.
  • Use copywriting techniques to write persuasive text/copy to meet a communications objective ensuring it is in-line with organisational brand guidelines.
  • Build and implement multi-channel campaigns across a variety of platforms, either offline or digital media.
  • Proofread marketing copy ensuring it is accurate, persuasive and is on brand.
  • Use software to design and create marketing assets to meet the technical specification.
  • Contribute to the research of external suppliers to support recommendations and procurement of marketing goods and services.
  • Organise offline and digital assets ensuring they are co-ordinated and legally compliant.
  • Use a website content management system to publish text, images, and video/animated content.
  • Create and maintain spreadsheets to support marketing activities such as project/budget planning and organisation of marketing assets.
  • Use technology and software packages to support day to day activities, e.g., stakeholder communications, development of briefs, data analysis, report writing, presentations and project management.
  • Identify and use data and technologies to achieve marketing objectives.
  • Monitor and amend campaigns to meet budget requirements including time and monetary costs.
  • Review campaigns regularly to ensure effectiveness, to optimise the results.
  • Measure and evaluate campaign delivery to identify areas for improvement.
  • Use data analysis tools to record, interpret and analyse customer or campaign data.
  • Develop or interpret briefs for external or internal stakeholders and measure delivery in-line with the specification and agreed timelines
  • Plan and coordinate a marketing activity using marketing tactics to acquire and retain one or more customer segments using available resources.
  • Contribute to the generation of innovative and creative approaches across video, images, and other formats, both online and offline, to support campaign development.
  • Use research/survey software to gather audience insight and/or evaluation to support the project.
  • Use copywriting techniques to write persuasive text/copy to meet a communications objective ensuring it is in-line with organisational brand guidelines.
  • Build and implement multi-channel campaigns across a variety of platforms, either offline or digital media.
  • Proofread marketing copy ensuring it is accurate, persuasive and is on brand.
  • Use software to design and create marketing assets to meet the technical specification.
  • Contribute to the research of external suppliers to support recommendations and procurement of marketing goods and services.
  • Organise offline and digital assets ensuring they are co-ordinated and legally compliant.
  • Use a website content management system to publish text, images, and video/animated content.
  • Create and maintain spreadsheets to support marketing activities such as project/budget planning and organisation of marketing assets.
  • Use technology and software packages to support day to day activities, e.g., stakeholder communications, development of briefs, data analysis, report writing, presentations and project management.
  • Identify and use data and technologies to achieve marketing objectives.
  • Monitor and amend campaigns to meet budget requirements including time and monetary costs.
  • Review campaigns regularly to ensure effectiveness, to optimise the results.
  • Measure and evaluate campaign delivery to identify areas for improvement.
  • Use data analysis tools to record, interpret and analyse customer or campaign data.

Training schedule

The training model involves blended one-to-one sessions every 4 weeks, with group sessions, webinars, online courses, video, and additional support as required. 

Requirements

Desirable qualifications

GCSE in:

  • English (grade Grade 4/C or above)
  • Marketing or Business Studies (grade Level 2)
  • Maths (grade Grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Creative
  • Initiative

Other requirements

Essential - Holder of a full, current UK driving licence. Essential - Experience of using, and posting on, a variety of social media platforms. Essential - Able to use a variety of systems, including MS Office suite, especially Word, Outlook, Excel, Teams and Forms.

About this employer

Norfolk Fire and Rescue Service serves the county by protecting and saving lives, property and the environment, preventing fires and emergencies, responding effectively, and helping communities stay safe. Norfolk Trading Standards helps to ensure a safe, fair, and legal marketplace for consumers and businesses in Norfolk. The NFRS Communications team serves to enhance and protect the reputation of the service among Norfolk’s communities and beyond through effective communication in the press, on social media, and to the service’s 800 staff members.

https://www.norfolk.gov.uk/fire (opens in new tab)

Company benefits

Competitive salary. Generous holiday entitlement. Health and Wellbeing services including fast-track physiotherapy and a free counselling service.

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Communications Assistant.

Ask a question

The contact for this apprenticeship is:

Norfolk Fire and Rescue Service

Steve Sanders

steve.sanders@norfolk.gov.uk

The reference code for this apprenticeship is VAC1000337054.

Apply now

Closes in 27 days (Wednesday 10 September 2025)

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