Receptionist & Administrative Support Apprentice

A M SURVEYING PROPERTY SERVICES LTD (& BLOCK MA`MT)

Maidstone (ME17 4DH)

Closes in 17 days (Sunday 31 August 2025 at 11:59pm)

Posted on 13 August 2025

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Summary

We are seeking a motivated and enthusiastic Receptionist & Administrative Support Apprentice to join our friendly team. This role offers excellent exposure to business administration through the apprenticeship scheme, making it ideal for someone starting their career or looking to develop existing skills.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Performance related bonus scheme

Training course
Business administrator (level 3)
Hours
Full-time, Monday to Friday, 9:00am – 5:00pm.

40 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The Role
As the first point of contact for visitors and callers, you will play a key role in creating a positive first impression. Working in our well-equipped Coxheath office, you will provide reception services and a range of administrative support to ensure the smooth running of our business.

Key Responsibilities:

  • Answering incoming calls promptly and professionally, transferring to relevant colleagues or taking accurate messages.
  • Greeting and welcoming visitors in a professional manner and arranging hospitality for meetings.
  • Handling incoming and outgoing post, organising couriers, and managing deliveries.
  • Keeping the reception area tidy and well-presented at all times.
  • Providing administrative support to the team, including using Microsoft Word, Outlook, and other Office applications.
  • Assisting with the procurement of office supplies and stationery.
  • Supporting the Office Manager with general office administration.
  • Providing confidential administrative support, including diary management, to the company owner/director.
  • Carrying out any other reasonable duties as required.

Where you'll work

Penelope House
Westerhill Road, Coxheath
Maidstone
ME17 4DH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE APPRENTICE ACADEMY LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

Business Administration (grade A level)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

Other requirements

Passing a DBS check.

About this employer

AM Surveying & Block Management delivers professional Block Management and Building Surveying/Consultancy services to developments, estates, and clients across London and the South East. Known for our professionalism, attention to detail, and commitment to delivering exceptional service, we are a growing business with a strong reputation in our sector.

http://www.amsbm.co.uk (opens in new tab)

Company benefits

Company pension. Company events and team activities. On-site gym. Fully funded apprenticeship training and mentoring.

After this apprenticeship

Business administration.

Ask a question

The contact for this apprenticeship is:

A M SURVEYING PROPERTY SERVICES LTD (& BLOCK MA`MT)

Cordelia Fishenden

cordelia.f@amsbm.co.uk

The reference code for this apprenticeship is VAC1000337048.

Apply now

Closes in 17 days (Sunday 31 August 2025 at 11:59pm)

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