Waste Customer Service Apprentice

Stoke-on-Trent City Council

Stoke-On-Trent (ST1 6QN)

Closes in 14 days (Friday 29 August 2025)

Posted on 13 August 2025

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Summary

•To provide and deliver a high quality and responsive customer support and administrative service for Waste Services. This job role will enable the apprentice to gain knowledge and experience within the waste services area, working alongside colleagues who will mentor and support them to gain the skills required to carry out tasks unsupervised.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday-Friday, shifts TBC.

37 hours a week

Start date

Wednesday 1 October 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

1.To contribute individually and as part of a team to the delivery of high-quality administration support to the waste collection & disposal services.

2. To undertake any appropriate training as and when required. To complete the level 2 customer service qualification as a key part of the apprenticeship.

3. To gain an understand of the city councils recycling and waste policies, working within the waste administration team to increase the awareness of the importance of recycling and waste.

4. To visit premises with the waste officers, gaining experience within the waste services operational functions.

5. To gain experience in clerical and administrate skills, including utilising pre-designed computer programmes and associated equipment as a tool in the provision of providing admin support.

6. To learn how to maintain systems including statistical information and data, maintaining files and records, produced from inputting weighbridge tickets and information from spreadsheets.

7. To commit to continual professional development and undertake any training and development deemed necessary to fulfil the criteria of the post.

Where you'll work

Weighbridge Site
Cromer Road
Stoke-On-Trent
ST1 6QN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

QDOS TRAINING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Team working

About this employer

Stoke-on-Trent City Council values the diversity of its community and aims to have a workforce that reflects this – we therefore encourage applications from all sections of our community. We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed together.

After this apprenticeship

Customer Service Officer

Ask a question

The contact for this apprenticeship is:

QDOS TRAINING LIMITED

The reference code for this apprenticeship is VAC1000337000.

Apply now

Closes in 14 days (Friday 29 August 2025)

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