Administrator Apprentice
The Ivy Medical Group
NOTTINGHAM (NG14 5BG)
Closes in 14 days (Friday 29 August 2025 at 11:59pm)
Posted on 14 August 2025
Contents
Summary
Our practice is a friendly, interesting and rewarding place to work, giving a high level of care to our patients. We are supportive of our staff and provide a comprehensive induction programme and ongoing support. If you're passionate about providing patient care and keen to learn, you will experience and gain a variety of administrative skills.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday – Friday, 37.5 hrs p/w. Times to be confirmed.
37 hours 30 minutes a week
- Start date
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Monday 1 September 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
To carry out admin duties as per practice procedure:
- Order repeat prescriptions that the patients have requested.
- Scan patient-related documents into the clinical system.
- You will be dealing with contacting patients to book in for annual review appointments and for vaccinations. This is through various methods as we use digital platforms to do this.
- Pulling / filing patients' paper notes and updating their records.
Where you'll work
6 LAMBLEY LANE
BURTON JOYCE
NOTTINGHAM
NG14 5BG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ACCESS TRAINING (EAST MIDLANDS) LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off-the-job activities and training. On-the-job and off-the-job training will be delivered in the workplace.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4 - 9)
- Maths (grade 4 - 9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About this employer
We are a supportive and positive practice in Burton Joyce, Nottingham. We look after an older, stable population with opportunities to look after complex co-morbidities as well as managing acute care. We support training and progression with a strong learning culture. We host teaching for GP registrars and medical students. We have 6450 patients and our team includes GPs, Nurses, HCA, ACPs, Clinical Pharmacists, First contact physio, Mental Health Practitioner, Management team, Dispensers, Reception, Secretarial and Admin staff. We are committed to providing outstanding care, offering the very best, courteous, accessible and responsive services to all of our patients, families and carers.
After this apprenticeship
To be discussed at interview.
Ask a question
The contact for this apprenticeship is:
ACCESS TRAINING (EAST MIDLANDS) LTD
The reference code for this apprenticeship is VAC1000336981.
Apply now
Closes in 14 days (Friday 29 August 2025 at 11:59pm)
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