Apprentice Travel Consultant
FRED. OLSEN TRAVEL LIMITED
Worthing (BN11 3AY)
Closes in 15 days (Friday 29 August 2025)
Posted on 13 August 2025
Contents
Summary
Were excited to offer a rare and rewarding opportunity for a highly motivated and enthusiastic Apprentice to join our dynamic Retail Travel Sales team at our Worthing branch. This is your chance to kickstart a career in travel, learning from experienced professionals, gaining hands-on experience, and making a real impact on our valued customers.
- Wage
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£13,741 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Travel consultant (level 3)
- Hours
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Monday- Saturday
9:00am- 5:00pm.
(Saturday work will be on a rota and when a Saturday is worked you will have a day off in the week.)
35 hours a week
- Start date
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Monday 8 September 2025
- Duration
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1 year 3 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As the successful candidate you will help generate sales of all Retail Travel products to our ever-growing list of clients, providing a specialised travel service that’s tailor made to customer requirements in line with our mission statement, and values.
If your passionate about travel and eager to grow within a supportive and fast-paced environment, we want to hear from you!
Main Tasks and Activities will include:
- Sell and effectively administer chosen travel products to all customers. To include package and independent holidays, cruises, air travel, hotels, car hire and insurance
- Input customer bookings onto system and taking responsibility for all aspects of the booking
- Create and maintain accurate booking files
- Deal with enquires from customers who have already booked and confirmed holidays
- Understand how to calculate prices and correctly apply business terms
- Provide assistance to the management team in assessing and developing all relevant marketing opportunities for the branch when they arise
- Help to maintain profitable branch by building up good relationships with existing customers to ensure repeat business
- Take responsibility for understanding targets and other financial measures applicable to the role
- Report any Health and Safety concerns promptly to the Branch Manager or the Assistant Manager in the absence of the Branch Manager
This is a unique chance to gain hands-on experience, build industry knowledge, and kickstart a rewarding career in travel- all while being part of a professional, enthusiastic, and customer-focused environment.
Where you'll work
10 The Royal Arcade
Worthing
BN11 3AY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
A S TRAINING (INTERNATIONAL) LIMITED
Training course
Travel consultant (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
- Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
- Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
- Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
- Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
- Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
- Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
- Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
- Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
- Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
- Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
- Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
- Sustainability: Adapt working practices to minimise the negative effect on the environment
Training schedule
- This is an Apprenticeship; the successful candidate will work towards the Travel Consultant Level 3 qualification
- This will be a work-based apprenticeship, therefore there will be no requirement for a day release to college
- You will be allocated an assessor from an apprenticeship training provider who will visit you in the workplace, providing 1-2-1 training, support, and guidance throughout the course
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Customer care skills
- Team working
About this employer
Fred. Olsen Travel was established in 1988 with family values at its heart with a passion to create unforgettable holiday experiences. As one of the UK’s most established travel companies, we continue to provide an environment where our people can thrive, and where growth and great culture go hand-in-hand. We are proud to provide an outstanding customer service, choice and value for money through our distinct specialist areas.
https://www.fredolsentravel.co.uk/ (opens in new tab)
Company benefits
Fred. Olsen Travel offer a range of company benefits including BUPA medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our MyBenefits scheme.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- After successful completion of the apprenticeship course, there will be the possibility of progressing into a permanent position within the business.
Ask a question
The contact for this apprenticeship is:
FRED. OLSEN TRAVEL LIMITED
Molly Bergdahl
molly.bergdahl@fredolsen.co.uk
07442368880
The reference code for this apprenticeship is VAC1000336948.
Apply now
Closes in 15 days (Friday 29 August 2025)
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