apprentice Customer Service Advisor

MR SYD JACKSON

SWINDON (SN25 3DG)

Closes in 15 days (Friday 29 August 2025 at 11:59pm)

Posted on 13 August 2025

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Summary

Coversure is one of the UK’s leading independent insurance brokers, and is the home of small business and property insurance. We are looking for an apprentice for our Swindon office and the successful candidate will gain experience of all aspects of the business, working towards becoming a trained Customer Service Advisor.

Wage

£13,741 to £22,222.20, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
35 hours per week Monday to Friday 9am to 5pm with 1 hour for lunch each day

35 hours a week

Start date

Monday 15 September 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Assist in managing day-to-day administrative tasks, including data entry and document preparation
  • Handle incoming calls and emails from clients and provide them with efficient and friendly service
  • Taking and recording accurately first notification of loss details for claims
  • Support our insurance agents by processing policy applications, endorsements, and cancellations accurately and within established timelines
  • Checking documentation from Insurers to ensure any errors or omissions are corrected prior to issue to clients
  • Liaising with insurers and clients to obtain information and updates, inputting accurately to the system
  • Managing and collecting outstanding client payments

Where you'll work

18-20 MOREDON ROAD
SWINDON
SN25 3DG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NEW COLLEGE SWINDON

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Monthly attendance at New College Swindon for a taught session. At least 6 hours off-the-job training (e.g. shadowing colleagues or time away from the day to day job to complete College assignments) must be given to the apprentice.
  • Level 2 Customer Service Practitioner apprenticeship standard.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C or above)
  • Maths (grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Team working
  • Initiative

Other requirements

The apprentice will be required to complete industry specific learning and development - this will be arranged by the employer and delivered via an online learning platform.

About this employer

An apprenticeship opportunity with a Commercial Insurance Broker providing independent insurance advice and high-quality cover. Based in Swindon, Mr Syd Jackson and his team are able to help with business, property and a range of motor insurance.

http://www.coversure.co.uk/swindon (opens in new tab)

After this apprenticeship

  • A full-time Customer Service Advisor role may be offered to the right candidate on successful completion of the apprenticeship.  

Ask a question

The contact for this apprenticeship is:

NEW COLLEGE SWINDON

Kirsty Quittelier

Kirsty.quittelier@newcollege.ac.uk

01793 547789

The reference code for this apprenticeship is VAC1000336833.

Apply now

Closes in 15 days (Friday 29 August 2025 at 11:59pm)

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