Business Administration Apprentice

LANDAU LTD

Hanley (ST1 4HG)

Closes in 17 days (Sunday 31 August 2025 at 11:59pm)

Posted on 12 August 2025

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Summary

To provide friendly and efficient reception services and responsive administrative support for the centre staff in order that the centre operates a safe, welcoming and supportive service for all customers, learners and visitors, promoting inclusion and training at every opportunity.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday- Friday, 36.5 hours. Shifts to be confirmed.

36 hours 30 minutes a week

Start date

Monday 8 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide welcoming and efficient reception services, greeting and signing in visitors, ensuring a well-presented environment 
  • Answer the telephones, monitor and reply to emails, deal with day-to-day queries, ensuring high quality communication and customer service
  • Support with events arrangements, room bookings, visitor arrangements, taster days, and parent’s evenings
  • Offer flexible support and show initiative in identifying and completing tasks that will assist with the growth and vibrancy of the centre, contributing as part of a high performing and forward-thinking team
  • Ensure that Bursaries are completed each week for learners who are eligible and sent to Finance for processing
  • Provide administrative functions for the centre such as tracking orders, supplies and stationery, liaising with suppliers, travel/transport providers
  • Support in the production and upkeep of business systems such as databases, spreadsheets or documents
  • Maintain a presence “front of house” supporting high standards of customer service, supervision and support
  • Support effective communications with parents, carers, stakeholders including arranging meetings, tracking reviews, following absences, recording holidays or leave etc.

Where you'll work

Landau Training and Enterprise Centre
Cartwright House Mitchell Arts Centre Broad Street
Hanley
ST1 4HG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NEWCASTLE AND STAFFORD COLLEGES GROUP

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

20% off the job training - Newcastle College (ST5 2GB)

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Creative
  • Initiative

About this employer

As a charity based in the midlands, we support individuals into meaningful employment through Supported Employment and Individual Placement Support. We also provide education programs for those who have struggled in traditional schooling and offer social care services for people with learning disabilities.

https://www.landau.co.uk/ (opens in new tab)

After this apprenticeship

  • Could lead to a permanent position for the right person

Ask a question

The contact for this apprenticeship is:

NEWCASTLE AND STAFFORD COLLEGES GROUP

The Apprenticeship Hub

apprenticeships@nscg.ac.uk

01782 254287

The reference code for this apprenticeship is VAC1000336766.

Apply now

Closes in 17 days (Sunday 31 August 2025 at 11:59pm)

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