Support Technician Apprentice

STATERA ENERGY OPERATIONS LIMITED

Wakefield (WF4 3HT)

Closes in 13 days (Tuesday 26 August 2025 at 11:59pm)

Posted on 12 August 2025

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Summary

We are looking for a tech-savvy and customer-focused individual to join our team as a Support Technician Apprentice. This role offers a unique opportunity to gain hands-on experience in digital systems support while working towards a nationally recognised qualification.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Pay will be reviewed annually

Training course
Digital support technician (level 3)
Hours
Monday to Friday. Shifts TBC.

40 hours a week

Start date

Wednesday 1 October 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide technical support to customers and colleagues via digital communication channels.
  • Resolve digital issues using appropriate tools and technologies.
  • Diagnose and troubleshoot technical problems, identifying root causes and solutions.
  • Configure digital devices and systems to meet user needs.
  • Operate and maintain digital information systems securely and efficiently.
  • Communicate effectively using appropriate terminology across various platforms.

Where you'll work

Unit 7
High Street, Crigglestone
Wakefield
WF4 3HT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HEART OF YORKSHIRE EDUCATION GROUP

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Training schedule

Training will be employer based and provided by the Heart of Yorkshire Education Group.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Team working
  • Creative

About this employer

As part of Statera Energy, SEO has supported the construction and commissioning of one of the largest portfolios of low carbon, flexible assets in the UK, and through this experience we have developed a unique approach that places asset management and client requirements at the heart of our business.

https://www.stateraoperations.co.uk/about-us/ (opens in new tab)

After this apprenticeship

Opportunity to become a permanent member of staff.

Ask a question

The contact for this apprenticeship is:

HEART OF YORKSHIRE EDUCATION GROUP

The reference code for this apprenticeship is VAC1000336738.

Apply now

Closes in 13 days (Tuesday 26 August 2025 at 11:59pm)

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