Office Administrator apprentice
TEMLA LASER LTD
Washington (NE37 1QP)
Closes in 16 days (Friday 29 August 2025)
Posted on 12 August 2025
Contents
Summary
Join a dynamic and innovative team as a Business Administrator Level 3 Apprentice. Gain hands-on experience in a fast-paced environment, develop essential office and communication skills, and grow with a company that values your potential. If you're organised, motivated, and ready to make an impact—this is your opportunity to shine!
- Wage
-
£16,210.80 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Thursday, 06:30 - 15:30
and Friday, 06:30 - 13:00
40 hours a week
- Start date
-
Monday 15 September 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Answering incoming calls and handling enquiries in a professional and friendly manner
- Greeting visitors and maintaining the reception area
- Managing incoming and outgoing post
- Scanning and filing company documents including daily works orders and signed delivery notes
- Maintaining office supplies and purchasing to replenish stocks such as stationary, coffee supplies etc
- Supporting the team with general administrative duties as required
- Ordering of team company lunch every Thursday
- Monitoring the general housekeeping of the office
- Bank Reconciliation using our accounting software Xero
- Processing of purchase/sales invoices
- Credit control / managing overdue balances
- Assisting with monthly profit and loss reports
- Ensuring MRP systems are accurate including customer / supplier information and credit balances
- Issuing monthly statements
- Liaising with customers to resolve any queries with regards to invoices received
- Overseeing jobs through production via management of job cards
- Producing daily dispatch plans to advise Production Managers of which jobs are scheduled for delivery the following day
- Printing delivery notes and reviewing the delivery schedule to ensure jobs are grouped together for delivery where possible
- Assisting with ordering of raw materials where required
- Monitoring consumable levels and purchasing to ensure minimum stock levels are kept
- Filing material certificates and emailing to customers as requested
- Arranging transportation for courier orders
- Manging overdue jobs and chasing these through production
Where you'll work
Lambert Road
Armstrong
Washington
NE37 1QP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
GATESHEAD COUNCIL
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3 Apprenticeship Standard
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Initiative
About this employer
Temla Laser offers meticulous attention to detail, exceptional customer care, and professional service, whether you need a custom furniture bracket or a large batch of engineering profiles.
After this apprenticeship
- In line with the expansion of the business and investment into a second laser the Office Administrator Apprentice would have the potential to progress to Office Administrator
Ask a question
The contact for this apprenticeship is:
GATESHEAD COUNCIL
The reference code for this apprenticeship is VAC1000336715.
Apply now
Closes in 16 days (Friday 29 August 2025)
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