Apprentice Business Administrator

ANDAMAN SURGERY

LOWESTOFT (NR33 9DF)

Closes in 18 days (Sunday 31 August 2025 at 11:59pm)

Posted on 12 August 2025

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Summary

Are you looking to start a rewarding career in healthcare? Join our friendly and supportive team at Andaman Surgery as an Apprentice Administrator/Receptionist. This is a fantastic opportunity to gain hands-on experience in a busy NHS environment while working towards a nationally recognised qualification.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
To be confirmed.

37 hours 30 minutes a week

Start date

Wednesday 10 September 2025

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an apprentice, you’ll play an important role in supporting the day-to-day running of our GP surgery. You’ll learn how to:

  • Greet and assist patients at reception
  • Book appointments and manage the diary system
  • Handle telephone and email enquiries
  • Maintain accurate patient records
  • Support the clinical and admin team with general office duties
  • Understand patient confidentiality and NHS processes

You’ll be working under the guidance of experienced staff and will be fully supported in your training and development.

Where you'll work

303 LONG ROAD
LOWESTOFT
NR33 9DF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

EAST COAST COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

The standard will be delivered using workplace training and learning, together with online learning and 1-2-1 support. You will work towards gaining a Level 3 Business Administrator Apprenticeship Standard.

More training information

The entry requirements for this apprenticeship are GCSE grade 4 or Level 2 Functional Skills in English and Mathematics.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience
  • Physical fitness

About this employer

GP Surgery- Primary Care

http://www.andamansurgery.nhs.uk (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Upon successful completion of the apprenticeship, we would hope to be able to offer employment with us, however if that is not an option at that time your qualification and experience would stand you in good stead for many vacancies within NHS primary and secondary care throughout Waveney and Norfolk.

Ask a question

The contact for this apprenticeship is:

EAST COAST COLLEGE

Maxine Hunt

Maxine.hunt@nhs.net

01502 517346

The reference code for this apprenticeship is VAC1000336688.

Apply now

Closes in 18 days (Sunday 31 August 2025 at 11:59pm)

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